Customer Support Coordinator

ROLE SUMMARY

Our client is seeking an experienced Customer Support Coordinator to join their dynamic team. In this role, you will be responsible for managing the full onboarding lifecycle for their temporary education professionals, including credentialing, background checks, documentation, and compliance with district and state requirements. The ideal candidate will have a keen eye for detail, a deep understanding of onboarding processes in the education sector, and a proactive mindset for supporting both candidates and internal teams

WORK SCHEDULE: 8:30 AM – 5:30 PM Eastern Daylight Time (8:30 PM – 5:30 AM Philippine Standard Time), follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

ESSENTIAL FUNCTIONS:

• Perform the following responsibilities related to compliance and onboarding:

• Manage onboarding workflows for contractors (e.g., special education teachers, paras, social workers) from offer to start date

• Verify state licensure, credentials, and certifications for school personnel
• Coordinate and track background checks, TB tests, fingerprinting, and other pre-employment requirements
• Maintain accurate and up-to-date records in our internal systems and with client portals
• Communicate with contractors regularly to ensure timely submission of onboarding documents
• Liaise with recruiters, account managers, and school district contacts to meet onboarding deadlines
• Conduct routine audits to ensure contractor files remain compliant throughout assignments
• Keep up to date with state-specific school staffing regulations and adjust processes as needed

• Perform the following payroll support tasks:

• Ensure all contractor information (tax forms, direct deposit, rate confirmations) is complete and accurate for payroll processing

• Review weekly timesheets for completeness and accuracy and flag discrepancies for resolution
• Coordinate with the payroll team to ensure timely and accurate payment to contractors
• Serve as the primary point of contact for contractor pay-related questions
• Assist with pay rate updates, stipend tracking, and contractor time off documentation
• Help maintain compliance with wage and hour laws across multiple states

• Perform the following client management responsibilities:

• Prepare and send client contracts to school district contacts for review and signature

• Track the status of outgoing contracts and follow up to ensure timely return
• Maintain organized records of signed contracts and related documentation
• Coordinate with internal teams to ensure contract terms are accurately reflected in billing and compliance workflows
• Serve as a liaison between sales, HR and Operation teams regarding client contract status and updates

QUALIFICATIONS:

• A bachelor's degree in the related field is preferred
• Minimum 2+ years of experience in an onboarding, compliance, or credentialing role is required
• Strong knowledge of school district onboarding and credentialing requirements is preferred
• Experience onboarding temporary employees across multiple states is preferred
• Familiarity with background check processes, fingerprinting requirements, and state-specific compliance laws
• Knowledge of education compliance and credentialing regulations, including state departments of education is also preferred
• Proficiency in using applicant tracking systems (e.g., Bullhorn) and credential management tools
• Excellent organizational skills with the ability to handle multiple priorities in a fast-paced environment
• Clear written and verbal communication skills
• Detail-oriented and process-driven, with a proactive approach to problem-solving
• Ability to work independently and collaboratively across teams