Product Support Coordinator

2 weeks ago

Metro Manila Philippines Goway Travel Full time

Join to apply for the Product Support Coordinator role at Goway Travel

PRODUCT SUPPORT COORDINATOR

Job Type: Full Time
Location: Hybrid
Reporting to: Product Support Team Leader

Job Purpose
This position deals with product managers and suppliers and our contracts with them. Your main responsibility is to load contracts into our database and to help keep the database up to date.

What will be your key responsibilities?

  • Work various tickets as assigned
  • Work on loading contracts into the database as assigned
  • Liaise with Product Managers where necessary
  • Study contract loading errors, supplier changes or reservation agent discrepancies for both content and pricing
  • Review terms and conditions of contracts, pinpoint any potential problem areas and handle in a proactive manner
  • Perform Quality Control on all contracts to assure that all products are loaded in the database correctly

What are we looking for?

  • Candidate must possess at least Bachelor's or a College Degree in Hospitality/Tourism/Hotel Management or equivalent
  • At least 1 year of working experience in the related field is required for this position
  • Strong travel industry experience in a contract loading role is preferred
  • Strong attention to details with the ability to concentrate on single task for extended period of time
  • Ability to read and interpret contracts and excellent in math
  • Ability to multitask and work under pressure in order to meet deadlines
  • Ability to conduct internet research with demonstrated computer skills
  • Strong computer and written skills
  • Strong destination knowledge about Australia is a plus
  • Excellent verbal & written English communication skills

What can you expect from Goway?
Imagine Working For a Company Where Your Career Feels Like An Adventure. At Goway, You’ll Join a Global Community That Supports One Another

  • We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
  • Your future matters to us, so we match your RRSP contributions and provide comprehensive medical, dental, and vision coverage.
  • Our commitment to professional growth means you’ll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
  • Travel is in our DNA, so you’ll enjoy exclusive perks and discounts on worldwide getaways.
  • Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you’ll collaborate across cultures and shape a career path that reflects your ambitions.
  • Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone.

How To Apply
If this role feels like your next step, click Apply Now to create your profile, upload your CV, and share a few details about yourself.

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