Head of Organizational Capability

1 week ago

Quezon City, National Capital Region, Philippines Manulife Financial Full time
Overview

This position will have oversight of key business support and operational functions and programs that drive the delivery of services and execution of business processes and transactions, managing external partnerships and is accountable for monitoring and continually enhancing the effectiveness of these solutions.

Holding a strong understanding of the business and functional processes, the incumbent will also lead efforts to identify business effectiveness and revenue enhancing opportunities that cut across all functional groups and provide insights and recommendations to enhance the overall business model.

People Leader Role: Yes

Responsibilities
  • Oversight of key business support and operational functions and programs that drive the delivery of services and execution of business processes and transactions
  • Accountable for the quality service delivery, process efficiency and execution of operational KPIs
  • Ensure adherence to internal and external service standards, compliance requirements and industry standards
  • Enable a positive customer experience by providing market-competitive turnaround times, high quality service and utilizing best practices throughout experience
  • Establish governance around

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