
Client Application Support At 1
4 weeks ago
Customer Service Associate – Makati, National Capital Region (CEMEX)
Posted today
Job Description
- Prompt and accurate sales order creation (voice/electronic) in accordance with policies, logistics and operational capacities, and system procedures to ensure efficient order fulfillment.
- Log and address complaints to defined SLA, coordinating with Logistics, Operations, Commercial, Technical, and Procurement as needed.
- Manage customers in line with defined call flow to achieve satisfaction and positive relationships.
- Coordinate and execute inquiries, requests, and tasks within defined service levels to exceed expectations.
- Inform and regularly update clients on company contact tools to facilitate order fulfillment.
- Qualifications
- Bachelors Degree
- Willing to work in Makati
- 0-5 years in customer service, order processing or back office
- Above-average written and verbal English and Filipino
- Fresh graduates are welcome to apply
Posted today
Job Description
- Manage various customer issues based on account assignment; transactions may include billing/collections, inquiries, product support or inbound sales.
- Open to fresh graduates or undergraduates with related experience; BPO experience is an advantage
- Strong English communication skills
- Willing to work in Alabang on shifting schedules
Posted today
Job Description (general)
- Assign to manage customer issues based on account; include billing/collection support, inquiries, technical/product support or inbound sales.
- Graduate of any 4-year course preferred; non-graduates with related experience accepted
- At least 6 months related experience required
- Fluent in English; good computer navigation
- Willing to work full-time
Posted today
Job Description
- Provide expert advice and information to potential customers on products/services; contribute to profitability and sales through excellence in service and consultative selling.
- Onsite work at BGC, Taguig with various benefits and a compensation package up to 31K (salary range listed in posting).
- Qualifications include college graduate or undergraduate with BPO experience, willingness to work onsite, and English proficiency.
Be mindful that some postings emphasize onsite work, multiple locations (Pasig, Mandaluyong, Quezon City, Taguig, Makati), varying shifts, and diverse salary ranges.
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