Client Success Manager

Client Success Manager – Philippines (Bacoor)

Location: Bacoor, Philippines

Employer: AXA Philippines Life and General Insurance

Employment type: Regular • Full-time

Posted: today

The role will be responsible for:

• Initiates outbound callout to customers requesting for Full/Partial withdrawals
• Attends to customer's queries during outbound calls
• Provides alternative solutions to customers instead of surrendering their policies
• Assisting policy owners with after-sales requests, if necessary
• Inform clients on TAT, processes, compliance documents, and pending requirements, if applicable

Qualifications

• College graduate
• Any 4-year course; preferably a Business Degree
• Minimum of 2-year experience in a Life Insurance Industry, Customer Service, Financial or related field
• Experience using multiple/non-traditional channels in customer servicing (outbound call outs, chat, etc.)
• Passionate for Customer Focus
• Excellent interpersonal and negotiating skills / effective communicator
• Preferably knowledgeable in Life Insurance and VUL products and processes

A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. In the Philippines, AXA partners with Metrobank.

Location: Taguig, National Capital Region

Salary: ₱840,000 annually

Employer: HRTX consulting

Posted: 1 day ago

Location: BGC, Taguig | Work Setup: Full Onsite | Schedule: Day Shift, Monday to Friday

Role Overview: Lead initiatives within the organization’s consumer-facing loyalty program to enhance customer engagement, drive repeat business, and support sales growth. Requires expertise in loyalty strategies, consumer behavior, and a proven track record in designing and scaling loyalty programs.

Requirements

• Bachelor’s degree in Marketing, Business Administration, or related field
• Minimum 3 years of experience in program or project management
• Strong analytical capabilities; experience with CRM tools and loyalty technologies
• Excellent communication and interpersonal skills
• Leadership experience guiding teams and fostering a customer-focused culture

Responsibilities

• Oversee and optimize the customer point-based loyalty system
• Manage loyalty program website UX/UI
• Lead daily loyalty program operations: reward tracking, segmentation, personalized incentives
• Improve customer experience to increase engagement, retention, and satisfaction
• Administer loyalty program budget
• Collaborate with external partners and vendors
• Collect and use customer feedback to refine the program
• Stay updated on loyalty and retention industry trends
• Promote loyalty program across platforms

Job Type: Full-time | Pay: From Php70,000 per month

Location: Taguig, National Capital Region

Salary: Up to Php480,000 annually

Employer: AUMTREND PH INC

Posted: 1 day ago

Key Responsibilities:

• Customer Engagement: Directly interact with customers via phone, email, or other channels
• Problem Solving: Identify and resolve issues that may lead to churn
• Data Analysis: Analyze customer behavior and churn patterns
• Strategy Development: Develop retention strategies
• Communication: Clear communication with customers and teams

Qualifications

• 2–3+ years of BPO experience, preferably with Escalations or Retention
• Excellent communication and interpersonal skills
• Problem-solving skills
• Customer service experience
• Understanding of retention strategies
• CRM proficiency

Job Type: Full-time • Pay: Up to Php40,000 per month

• Health insurance

Ability to commute/relocate: Taguig – Relocate preferred

Application Questions: Email Address, Notice Period, Current and Expected Salary

Education: Junior High School (Preferred)

Experience: Customer retention: 1 year (Preferred)