Client Success Manager
3 weeks ago
Client Success Manager – Philippines (Bacoor)
Location: Bacoor, Philippines
Employer: AXA Philippines Life and General Insurance
Employment type: Regular • Full-time
Posted: today
Job DescriptionThe role will be responsible for:
- Initiates outbound callout to customers requesting for Full/Partial withdrawals
- Attends to customer's queries during outbound calls
- Provides alternative solutions to customers instead of surrendering their policies
- Assisting policy owners with after-sales requests, if necessary
- Inform clients on TAT, processes, compliance documents, and pending requirements, if applicable
Qualifications
- College graduate
- Any 4-year course; preferably a Business Degree
- Minimum of 2-year experience in a Life Insurance Industry, Customer Service, Financial or related field
- Experience using multiple/non-traditional channels in customer servicing (outbound call outs, chat, etc.)
- Passionate for Customer Focus
- Excellent interpersonal and negotiating skills / effective communicator
- Preferably knowledgeable in Life Insurance and VUL products and processes
A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. In the Philippines, AXA partners with Metrobank.
Customer Retention ManagerLocation: Taguig, National Capital Region
Salary: ₱840,000 annually
Employer: HRTX consulting
Posted: 1 day ago
Job DescriptionLocation: BGC, Taguig | Work Setup: Full Onsite | Schedule: Day Shift, Monday to Friday
Role Overview: Lead initiatives within the organization’s consumer-facing loyalty program to enhance customer engagement, drive repeat business, and support sales growth. Requires expertise in loyalty strategies, consumer behavior, and a proven track record in designing and scaling loyalty programs.
Requirements
- Bachelor’s degree in Marketing, Business Administration, or related field
- Minimum 3 years of experience in program or project management
- Strong analytical capabilities; experience with CRM tools and loyalty technologies
- Excellent communication and interpersonal skills
- Leadership experience guiding teams and fostering a customer-focused culture
Responsibilities
- Oversee and optimize the customer point-based loyalty system
- Manage loyalty program website UX/UI
- Lead daily loyalty program operations: reward tracking, segmentation, personalized incentives
- Improve customer experience to increase engagement, retention, and satisfaction
- Administer loyalty program budget
- Collaborate with external partners and vendors
- Collect and use customer feedback to refine the program
- Stay updated on loyalty and retention industry trends
- Promote loyalty program across platforms
Job Type: Full-time | Pay: From Php70,000 per month
Customer Retention SpecialistLocation: Taguig, National Capital Region
Salary: Up to Php480,000 annually
Employer: AUMTREND PH INC
Posted: 1 day ago
Job DescriptionKey Responsibilities:
- Customer Engagement: Directly interact with customers via phone, email, or other channels
- Problem Solving: Identify and resolve issues that may lead to churn
- Data Analysis: Analyze customer behavior and churn patterns
- Strategy Development: Develop retention strategies
- Communication: Clear communication with customers and teams
Qualifications
- 2–3+ years of BPO experience, preferably with Escalations or Retention
- Excellent communication and interpersonal skills
- Problem-solving skills
- Customer service experience
- Understanding of retention strategies
- CRM proficiency
Job Type: Full-time • Pay: Up to Php40,000 per month
- Health insurance
Ability to commute/relocate: Taguig – Relocate preferred
Application Questions: Email Address, Notice Period, Current and Expected Salary
Education: Junior High School (Preferred)
Experience: Customer retention: 1 year (Preferred)
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