Client Success Manager

3 weeks ago


Oriental Mindoro Philippines Buscojobs Full time

Client Success Manager – Philippines (Bacoor)

Location: Bacoor, Philippines

Employer: AXA Philippines Life and General Insurance

Employment type: Regular • Full-time

Posted: today

Job Description

The role will be responsible for:

  • Initiates outbound callout to customers requesting for Full/Partial withdrawals
  • Attends to customer's queries during outbound calls
  • Provides alternative solutions to customers instead of surrendering their policies
  • Assisting policy owners with after-sales requests, if necessary
  • Inform clients on TAT, processes, compliance documents, and pending requirements, if applicable

Qualifications

  • College graduate
  • Any 4-year course; preferably a Business Degree
  • Minimum of 2-year experience in a Life Insurance Industry, Customer Service, Financial or related field
  • Experience using multiple/non-traditional channels in customer servicing (outbound call outs, chat, etc.)
  • Passionate for Customer Focus
  • Excellent interpersonal and negotiating skills / effective communicator
  • Preferably knowledgeable in Life Insurance and VUL products and processes

A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. In the Philippines, AXA partners with Metrobank.

Customer Retention Manager

Location: Taguig, National Capital Region

Salary: ₱840,000 annually

Employer: HRTX consulting

Posted: 1 day ago

Job Description

Location: BGC, Taguig | Work Setup: Full Onsite | Schedule: Day Shift, Monday to Friday

Role Overview: Lead initiatives within the organization’s consumer-facing loyalty program to enhance customer engagement, drive repeat business, and support sales growth. Requires expertise in loyalty strategies, consumer behavior, and a proven track record in designing and scaling loyalty programs.

Requirements

  • Bachelor’s degree in Marketing, Business Administration, or related field
  • Minimum 3 years of experience in program or project management
  • Strong analytical capabilities; experience with CRM tools and loyalty technologies
  • Excellent communication and interpersonal skills
  • Leadership experience guiding teams and fostering a customer-focused culture

Responsibilities

  • Oversee and optimize the customer point-based loyalty system
  • Manage loyalty program website UX/UI
  • Lead daily loyalty program operations: reward tracking, segmentation, personalized incentives
  • Improve customer experience to increase engagement, retention, and satisfaction
  • Administer loyalty program budget
  • Collaborate with external partners and vendors
  • Collect and use customer feedback to refine the program
  • Stay updated on loyalty and retention industry trends
  • Promote loyalty program across platforms

Job Type: Full-time | Pay: From Php70,000 per month

Customer Retention Specialist

Location: Taguig, National Capital Region

Salary: Up to Php480,000 annually

Employer: AUMTREND PH INC

Posted: 1 day ago

Job Description

Key Responsibilities:

  • Customer Engagement: Directly interact with customers via phone, email, or other channels
  • Problem Solving: Identify and resolve issues that may lead to churn
  • Data Analysis: Analyze customer behavior and churn patterns
  • Strategy Development: Develop retention strategies
  • Communication: Clear communication with customers and teams

Qualifications

  • 2–3+ years of BPO experience, preferably with Escalations or Retention
  • Excellent communication and interpersonal skills
  • Problem-solving skills
  • Customer service experience
  • Understanding of retention strategies
  • CRM proficiency

Job Type: Full-time • Pay: Up to Php40,000 per month

  • Health insurance

Ability to commute/relocate: Taguig – Relocate preferred

Application Questions: Email Address, Notice Period, Current and Expected Salary

Education: Junior High School (Preferred)

Experience: Customer retention: 1 year (Preferred)

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