Customer Service Supervisor

22 hours ago

Metro Manila Philippines MicroSourcing Full time

Overview

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Position

Customer Service Consultant (Supervisory)

Work setup & shift: Onsite | Day shift

Rewards and Benefits
  • Competitive Rewards : Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit : Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony : Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth : Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork : Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role

As a Customer Service Consultant (Supervisory) , you will:

  • Lead and supervise BPO agents to achieve performance targets
  • Provide coaching, guidance, and support to ensure individual and team success
  • Monitor daily operations to ensure service delivery standards are met
  • Handle escalated customer concerns and resolve issues effectively
  • Collaborate with stakeholders to identify process improvements and enhance service delivery
  • Prepare performance reports and communicate results to management
What You Need
  • Minimum 3 years’ experience in BPO agent supervision
  • Proven ability to lead, motivate, and develop high-performing teams
  • Strong communication and conflict resolution skills
  • Excellent attention to detail and organizational skills
Preferred skills/expertise
  • Fleet operations or logistics experience
  • Inbound sales channel experience
  • Strong relationship management and stakeholder engagement skills
About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self – we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

*Terms & conditions apply

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