Customer Service Supervisor

3 weeks ago

Metro Manila Philippines MicroSourcing Full time

Overview

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from MicroSourcing

Position

Customer Service Consultant (Supervisory)

Work setup & shift: Onsite | Day shift

Rewards and Benefits
  • Competitive Rewards : Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit : Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony : Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth : Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork : Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role

As a Customer Service Consultant (Supervisory) , you will:

  • Lead and supervise BPO agents to achieve performance targets
  • Provide coaching, guidance, and support to ensure individual and team success
  • Monitor daily operations to ensure service delivery standards are met
  • Handle escalated customer concerns and resolve issues effectively
  • Collaborate with stakeholders to identify process improvements and enhance service delivery
  • Prepare performance reports and communicate results to management
What You Need
  • Minimum 3 years’ experience in BPO agent supervision
  • Proven ability to lead, motivate, and develop high-performing teams
  • Strong communication and conflict resolution skills
  • Excellent attention to detail and organizational skills
Preferred skills/expertise
  • Fleet operations or logistics experience
  • Inbound sales channel experience
  • Strong relationship management and stakeholder engagement skills
About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self – we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

*Terms & conditions apply

#J-18808-Ljbffr

  • Customer Service Supervisor

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Customer Service Supervisor (Bpo or Fintech) Mandaluyong, National Capital Region ONLINE LOANS PILIPINAS FINANCING, INC. Posted today Job Description Job Highlights 15 VL & 15 SL upon regularization, pro-rated HMO with one (1) dependent upon regularization 7.5 unused VL conversion and 10 unused SL conversion Monthly Performance Incentives Responsibilities...

  • Customer Support Supervisor

    1 week ago

    , Metro Manila, Philippines Buscojobs Full time

    Customer Support Supervisor - Makati (Multiple Listings) Job postings include various organizations seeking Customer Support Supervisors in Makati/Manila area. Roles typically involve leading teams, ensuring SLA adherence, coaching and performance management, and coordinating with cross-functional teams. Below are consolidated responsibilities,...

  • Supervisor, Customer Care

    3 weeks ago

    , Metro Manila, Philippines Regal Rexnord Full time

    Join to apply for the Supervisor, Customer Care role at Regal Rexnord Join to apply for the Supervisor, Customer Care role at Regal Rexnord Position Summary:Provide leadership and direction through effective communication to all customer service personnel including co-supervisors and management within the supported team/s and department. Support specific...

  • Customer Service Supervisor

    10 hours ago

    , Central Luzon, Philippines United Auctioneers Inc. Full time

    Company Description United Auctioneers Inc. (UAI) is the premier industrial auction company in the Philippines, providing a professional venue for buying, selling, and trading industrial machines, trucks, and miscellaneous equipment. Established amidst the Asian Currency Crisis in 1999, UAI has grown to conduct over 124 successful auctions, selling over...

  • Customer Service Supervisor

    3 weeks ago

    Makati City Metro Manila, Philippines Surf Marketing Agency Full time

    Location: On-site (Philippines Office) Department: Customer Experience / Operations Reports To: Customer Service Manager / Operations Director Position Overview We are looking for a highly experienced and people-oriented Customer Service Supervisor with a solid background in international BPO operations. In this role, you will manage the daily operations of...

  • Customer Service Supervisor

    3 weeks ago

    , Bulacan, Philippines Moderno Smart Home Depot, OPC Full time

    The Customer Service Supervisor is responsible for overseeing the daily operations of the customer service team to ensure a high standard of service delivery. The role involves team supervision, issue resolution, interdepartmental coordination, and performance monitoring aligned with company service objectives. Supervise daily operations of the customer...

  • Restaurant Service Supervisor

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Job Listings Restaurant Service Supervisor jobs in Makati Customer Service Supervisor (Bpo or Fintech) Mandaluyong, National Capital Region ONLINE LOANS PILIPINAS FINANCING, INC. Posted today Job Description Job Highlights 15 VL & 15 SL upon regularization, pro-rated HMO with one (1) dependent upon regularization 7.5 unused VL conversion and 10...

  • Customer Service Supervisor

    2 weeks ago

    Manila, National Capital Region, Philippines The SM Store (SM Mart Inc.) Full time ₱800,000 - ₱1,200,000 per year

    Job FunctionResponsible for the day-to-day operations of on-site and off-site locations. Will lead the team and ensure the delivery of excellent ice to retain and acquire customers towards sales growth and business profitability.ResponsibilitiesSupport development of strategies for sales achievementMonitor and analyze financial performances and identify...

  • Customer Service Representative

    6 days ago

    , Metro Manila, Philippines Buscojobs Full time

    Job Description: Client Profile: The company was established in 1976 and specializes in business consulting, systems integration, and IT services. Position: Customer Service Representative-(Financial Account + Open for Undergraduate) Company Industry: IT Company Location: Taguig City/Pasig City Salary Offer: Php30,000-Php40,000 Work Schedule: Nightshift...

  • Customer Service Administrator

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Job Description Primarily work in a call-center type of work environment. Ability to work flexible hour/s or flexible shift Determines requirements and/or root cause of technical issues by working with end-user Answers inquiries by clarifying issues; researching, and providing information Resolves problems by clarifying issues; researching and exploring...