Customer Service Supervisor

Customer Service Supervisor (Bpo or Fintech)

Mandaluyong, National Capital Region ONLINE LOANS PILIPINAS FINANCING, INC.

Posted today

Job Description

Job Highlights

• 15 VL & 15 SL upon regularization, pro-rated
• HMO with one (1) dependent upon regularization
• 7.5 unused VL conversion and 10 unused SL conversion
• Monthly Performance Incentives

Responsibilities

• Manage time wisely to meet/exceed defined performance requirements of the team or business unit.
• Follow and enforce established operations protocols and standard work procedures.
• Motivate all team members to meet their individual/team daily productivity goals.
• Provide proper and timely feedback and coaching to all direct reports.
• Interact with team members with respect, sensitivity, tact, and professionalism.
• Escalate deviations and issues with operations procedures to Business Unit Heads.
• Act as primary change agent to support Management with process and policy changes.
• Build a highly engaged, productive, and responsive workforce and create a conducive operations environment aligned with Management goals.

Functional Responsibilities

• Manage day-to-day operations of the Customer Support Team.
• Handle customer escalations endorsed by team members.
• Serve as liaison between Accounting, PR/Marketing, Collections, and Verifications/Telemarketing Teams for cross-functional inquiries.
• Secondary function: may be assigned to special projects, tasks, or reports as needed.

Skills and Competencies

• Essential: Professional background with experience in two of the following areas: Sales/Customer Service in BPO/Shared Services; Tele-CI or Loans Verifications in banking; Credit Underwriting for Personal/Consumer Loans; Collections and Recovery in local lending/financing.
• Operational understanding of Credit Underwriting, Loan Verification, and/or Collections in leadership capacity.
• Strong communication, change agent mindset, entrepreneurial spirit, analytical thinking, and quality orientation.
• Self-starter with ability to learn quickly; technical savviness with MS Office.

Desirable

• Education: College graduate or at least 2 years of undergraduate/vocational studies.
• Leadership Certification; Contact Center Operations experience; Technical Certification in credit underwriting, loan verifications, or collections; Soft Skills Certification.

Salary : Php25,000.00 - Php30,000.00 per month

Benefits : Paid training

Schedule : 8 hour shift

Supplemental Pay : 13th month salary, Performance bonus

COVID-19 considerations : All applicants must be fully vaccinated.

Ability to commute/relocate : Mandaluyong City: Reliably commute or planning to relocate before starting work (required)

Call Center Agent

Cainta, Rizal GDV Business Service Co.

Posted today

Job Description

URGENT URGENT URGENT

• At least a HS Graduate or SHS Graduate with at least 6 months BPO experience
• Good to excellent English communication skills
• Onsite setup
• Salary 18-27k plus allowances, monthly incentives, leave credits, insurance, HMO, career development

Job Types : Full-time, Fresh graduate, Permanent

Salary : Php18,000.00 - Php27,000.00 per month

Benefits : Paid training, Company events, Health insurance, Life insurance, Opportunities for promotion, Work from home

Schedule : 8 hour shift, Day shift

Supplemental Pay : 13th month salary, Anniversary bonus, Commission pay, Performance bonus, Yearly bonus

Education : Bachelor’s (required)

Experience : Call Center Representative: 1 year (required)

Language : English (required)

Phone Banker/ Call Center Agent

Makati, National Capital Region Eastwest Bank

Posted today

Job Description

Facilitate basic customer inquiries, requests, or complaints received through the employee’s split skill and channel of assignment.

Basic qualifications :

• Good to excellent verbal and written communication skills, analytical and decision-making skills, problem solving skills and computer skills.
• At least 1 year of BPO/Call Center experience is an advantage.
• College graduate of any course.

Location : PBCom Makati

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