Customer Service Supervisor

4 days ago

Manila, National Capital Region, Philippines The SM Store (SM Mart Inc.) Full time ₱800,000 - ₱1,200,000 per year

Job Function

Responsible for the day-to-day operations of on-site and off-site locations. Will lead the team and ensure the delivery of excellent ice to retain and acquire customers towards sales growth and business profitability.

Responsibilities

  • Support development of strategies for sales achievement

  • Monitor and analyze financial performances and identify areas for improvement

  • Resolve issues regarding escalated customer inquiries to meet business objectives

  • Monitor team development and provide coaching and feedback

Qualifications

  • Graduate of Bachelor's Degree preferably business-related course

  • At least 3 years solid work experience as a Customer Service supervisor or a similar role

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