Service Support Specialist

2 weeks ago


Cebu City, Philippines Temps and Staffers Inc. Full time

Job Description Attends to the concerns of customers and serves as the frontliner for the camera repair and service center Assists the customer by asking them to fill - out repair form, interview the customer regarding the problem/s Encountered with their unit and manage complaints by explaining to the customer the possible reason for the encountered problem. Encode all the details in the repair form to SAP to be able to generate Service Notification All receive units for repair that have been encoded to SAP will be forwarded to the Camera Engineer/ Technician for checking. He/she will be responsible for monitoring the status of repair so that she may give proper feedback to customers who are asking for status updates etc. Answering of daily E- mails Answering of Phone Calls Accepting Units for Repair sent via Courier/Grab/Lalamove On a daily basis he/she will also attend to units being sent by Customer via courier, grab or lalamove He/she will process payment of customers via bank transfer, cash, or credit card payments. Issuance of official receipt to customer Processing invoice via SAP to close the transaction #J-18808-Ljbffr



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