Information & Service Support Specialist | Cebu
4 days ago
The Information & Service Support Specialist plays a dual role in ensuring accurate data management and delivering excellent customer service. This position is responsible for encoding, updating, and maintaining company records while also assisting clients with inquiries, requests, and concerns through various communication channels.
Key responsibilities include processing and verifying information, generating reports, maintaining databases, and coordinating with internal teams to provide timely solutions. The specialist ensures confidentiality of data, supports process improvements, and contributes to enhancing the overall customer experience.
Qualifications:
- High school diploma or bachelor's degree preferred
- Proficient in MS Office and customer service tools
- Strong communication and interpersonal skills
- Detail-oriented with excellent data management skills
- Ability to multitask and work in a fast-paced environment
- Customer-focused mindset with problem-solving abilities
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