Customer Support Representative | Technical | On-site | Makati

1 week ago

Metro Manila Philippines STOREHUB SDN BHD Full time

Customer Support Representative | Technical | On-site | Makati Are you driven, results-oriented and a team player? With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses. At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun. If this is a journey you’d like to embark on, keep reading Responsibilities Serve as the post‑sales first point of contact for merchants via live chat, email, and phone. Address inquiries and provide solutions related to StoreHub's POS software and hardware. Assist customers in diagnosing and resolving technical issues related to software configurations, hardware malfunctions, network connections, and integrations with third‑party applications. Develop in‑depth knowledge of StoreHub’s product offerings to effectively guide and support customers. Track, document, and manage support requests, ensuring timely follow‑up and resolution while maintaining accurate records in the support system. Educate customers on the effective use of StoreHub’s POS software and devices, providing step‑by‑step instructions and helpful resources. Work closely with other teams (sales, product, engineering) to escale complex issues that require additional expertise. Support flexible scheduling to provide coverage for customer inquiries, including early morning, evening, and weekend shifts. Collect customer feedback and provide insights to product and development teams to help improve the platform. Qualifications Proven experience in customer service, preferably in a technical support role. Familiarity with POS systems, software, and hardware devices. Strong problem‑solving skills and ability to troubleshoot technical issues. Excellent verbal and written communication skills, with the ability to explain complex concepts clearly and concisely. Ability to multitask and manage time effectively in a fast‑paced environment. Experience with help desk systems, CRM tools, or ticketing platforms is a plus. Strong attention to detail and a customer‑focused mindset. Flexibility to work various shifts, including weekends and holidays. Must be willing to work on‑site in Makati City. Core Values & Culture Communicate for Clarity Humble and Hungry Authentic but not an *sshole Nimble and Quick Growth Mindset Efficiency and Excellence Benefits Apple MacBooks for everyone to help you do your best work. Comprehensive healthcare benefits with our HMO Plan. Career development and mentorship. Cutting edge tools – introduced to over 20 different tools to support basic tasks. We are an equal‑opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status. #J-18808-Ljbffr

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