Technical Support Representative II
6 days ago
Technical Support Representative II – Quezon City Work Set Up: at The Sactum in Quezon City Start Date: October 20, 2025 The Technical Support Representative II is responsible for providing advanced technical support to customers who are experiencing technical issues with their products or services. This position uses technical knowledge to identify and troubleshoot problems and provide timely and effective solutions. Additionally, the role maintains excellent customer service to ensure satisfaction and loyalty. Responsibilities Provide advanced technical support to customers experiencing issues with their products or services while delivering excellent customer service. Identify and troubleshoot advanced technical problems and provide timely and effective solutions. Communicate technical solutions to non‑technical customers in a clear and concise manner. Escalate complex issues to higher‑level team members as necessary. Document customer interactions and technical issues in the customer relationship management (CRM) system. Provide feedback on product improvements based on customer feedback and technical issues. Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules. Collaborate with other departments as needed to resolve customer issues. Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times. Adhere to company policies and procedures. Meet or exceed performance targets for related KPIs. Required Qualifications Minimum of 2 years of experience in technical support or equivalent, preferably in a call center environment. Basic SaaS experience. Strong communication skills, both verbal and written. Advanced technical troubleshooting knowledge in hardware, software, and/or systems. Proficiency in using computer applications and software. Experience using a CRM preferred. Preferred Qualifications API Integration. B2B support/exposure. Benefits and Perks Competitive compensation. Adherence to government‑mandated benefits. Retirement Savings Program with company matching. Life Insurance. Paid time off, birthday leave. Bonus and incentive plans. Opportunities for skills training and personal and professional development. Employee Referral Program. Experience infinite fun so you can have infinite growth. Discover a better way to grow. Are you ready? The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. Equal Employment Opportunity SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law. #J-18808-Ljbffr
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Technical Support Representative II
2 weeks ago
, Metro Manila, Philippines SupportNinja Full time2 days ago Be among the first 25 applicants Work Set Up: at The Sactum in Quezon City Start Date: October 20, 2025 Role Overview The Technical Support Representative II is responsible for providing advanced technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to...
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Support Representative II
2 days ago
Manila, National Capital Region, Philippines Genfinity Full time ₱25,000 - ₱50,000 per yearTheSupport Representative IIplays a pivotal role in delivering exceptional customer service across the full customer lifecycle from onboarding to retention within a fast-paced SaaS environment. This role requires hands-on technical support experience and a deep understanding of startup dynamics, ensuring that each customer interaction is handled with...
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Technical Support Representative
3 weeks ago
, Metro Manila, Philippines Verifone Full timeOverview Join to apply for the Technical Support Representative role at Verifone . Get AI-powered advice on this job and more exclusive features. What’s exciting about the role The Verifone Helpdesk Technical Support Representative supports users with troubleshooting Verifone products, software, and services through a unique blend of customer focus and...
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Customer Support Technical Specialist II
4 weeks ago
, , Philippines Dayforce Full timeCustomer Support Technical Specialist II Join to apply for the Customer Support Technical Specialist II role at Dayforce Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region....
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Technical Support Representative
6 days ago
, Metro Manila, Philippines Asurion Full timeJoin to apply for the Technical Support Representative - Iloilo role at Asurion 1 month ago Be among the first 25 applicants Join to apply for the Technical Support Representative - Iloilo role at Asurion The purpose of the role is to help Asurion’s customers “stay connected” with all aspects of their everyday technical life. This will include...
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Manila, National Capital Region, Philippines Technical Education and Skills Development Authority - Government Full time ₱900,000 - ₱1,200,000 per yearTECHNICAL EDUCATION AND SKILLS DEVELOPMENT SPECIALIST II in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.
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Customer Support – Porting Representative
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Philippines Peak Support Full time ₱150,000 - ₱250,000 per year:We are looking for an intelligent, confident, and approachable individual to join our team as a Customer Support - Porting Representative.In this role, you will become an expert in back-office porting operations, meticulously manage data and processes, and communicate effectively with customers to guide them through complex porting procedures. Your...
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, Metro Manila, Philippines DEPARTMENT OF EDUCATION Full timeJob Overview Teacher II (Senior High School Teacher II-Technical Vocational Track (TVL)) in NCR Responsibilities and Qualifications Please see the PDF file on the Civil Service Commission site for the full job description and application procedure. Equal Employment Opportunity We are an equal opportunities employer and welcome applications from all qualified...
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Technical Support Representative
2 weeks ago
Manila, National Capital Region, Philippines Tap Growth ai Full time ₱104,000 - ₱130,878 per yearWe're Hiring: Technical Support Representative We are seeking a dedicated and customer-focused Technical Support Representative to provide exceptional technical assistance to our clients. The ideal candidate will have strong problem-solving skills, technical knowledge, and the ability to communicate complex solutions in simple terms while ensuring customer...
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Technical Support Representative
6 days ago
, , Philippines Asurion Full timeTechnical Support Representative page is loaded Technical Support Representative Apply locations Nuvali – Sta. Rosa, Laguna time type Full time posted on Posted 18 Days Ago job requisition id ASU The purpose of the role is to help Asurion’s customers “stay connected” with all aspects of their everyday technical life. This will include supporting...
