R-105839 MIS Analyst

24 hours ago

Taguig, Philippines Ubiquity Full time

Overview

R- MIS Analyst

At Ubiquity, we live by the mantra head, heart, and hustle. Sound like the right fit? Your tomorrow looks bright at Ubiquity.

Responsibilities
  • Develop and distribute Contact Center reporting
  • Modify, revise, and update scorecards, dashboards, and other reports
  • Responsible for data integrity, and accuracy of all reporting requirements
  • Works with Operation, Business Support team to create or modify current reporting
  • Analyzes data to ensure integrity and structures data to help support or provide business recommendations i.e. Performance Metrics
Qualifications
  • 1-3 years of experience in the same capacity
  • Experience in extracting data from CMS and other reporting platform
  • Strong data analytics and creation of reports
  • Experience in automating tasks/reports that are manual to reduce cycle time and defects
  • Proficient user of Excel, SQL and understanding call center statistics a must
  • Knowledge in VBA, macros, linked data, pivot chart tools, design tools
  • Experience in developing dashboards, and understandable reports and useful visualization
  • Has intensive experience in creating reports using Power BI and Looker Data Studio

What we do: Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.

We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that everyone can contribute their ideas and be their most authentic self.

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