
R-105344 Workforce Analyst
5 days ago
2 days ago Be among the first 25 applicants
- Manage the global seat allocation for agents
- Consolidation of data across all programs
- Analyzes gathered data and ensures utmost accuracy
- Works with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized reporting and seat capacity
- Assist WFM Planner on new program sizing
- Manage the global seat allocation for agents
- Consolidation of data across all programs
- Analyzes gathered data and ensures utmost accuracy
- Works with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized reporting and seat capacity
- Assist WFM Planner on new program sizing
- Minimum 2 years of experience in MIS/WFM role with basic understanding of scheduling, forecasting and capacity planning
- Experience in extracting data from CMS and other reporting platforms
- Experience in automating task/reports that are manual to reduce cycle time and defects
- Advance user of G Suite Apps, Excel and other MS Office applications
- Knowledge in VBA, SQL, macros, linked data, pivot chart and visualization tools
- Experience in developing dashboards with useful visualization
- Must have a good attendance record
- Amenable to work onsite and graveyard shifts
- Excellent time management and prioritization skills
D4kay9UzEBSeniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Project Management and Information Technology
- Industries Internet Publishing
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R-105343 Workforce Analyst
3 weeks ago
Taguig, National Capital Region, Philippines Ubiquity Full timeR Workforce AnalystResponsibilitiesManage the global seat allocation for agentsConsolidation of data across all programsAnalyzes gathered data and ensures utmost accuracyWorks with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized reporting and seat capacityAssist WFM Planner on new program sizingQualificationsMinimum 2...
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R-105343 Workforce Analyst
1 week ago
Taguig, National Capital Region, Philippines Ubiquity Full timeR-105343 Workforce AnalystResponsibilitiesManage the global seat allocation for agentsConsolidation of data across all programsAnalyzes gathered data and ensures utmost accuracyWorks with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized reporting and seat capacityAssist WFM Planner on new program...
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5 days ago
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