MIS Analyst

6 days ago

Taguig, Philippines Ubiquity Full time
MIS Analyst

1 month ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Let's tomorrow, together.

At Ubiquity, we live by the mantra: head, heart, and hustle.

Let's tomorrow, together.

At Ubiquity, we live by the mantra: head, heart, and hustle.Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be.Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.

Sound like the right fit? Your tomorrow looks bright at Ubiquity.

Your Role:

Day-to-day responsibilities:
  • Develop and distribute Contact Center reporting
  • Modify, revise, and update scorecards, dashboards, and other reports
  • Responsible for data integrity, and accuracy of all reporting requirements
  • Work with Operations and Business Support teams to create or modify current reporting
  • Analyze data to ensure integrity and structure data to support or provide business recommendations, e.g., Performance Metrics
Qualifications:
  • 1-3 years of experience in a similar capacity
  • Experience in extracting data from CMS and other reporting platforms
  • Strong data analytics and report creation skills
  • Experience automating manual tasks/reports to reduce cycle time and defects
  • Proficient in Excel, SQL, and understanding call center statistics
  • Knowledge in VBA, macros, linked data, pivot charts, and design tools
  • Experience developing dashboards and visual reports
  • Extensive experience creating reports using Power BI and Looker Data Studio
  • Flexible schedule and excellent attendance record
  • Willingness to work different shifts (Day, Mid, Night)

About Ubiquity: Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, we provide multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.

Our Culture: Come as U are, because U Matter at Ubiquity. We’re committed to creating an inclusive employee experience for all, regardless of race, gender, religion, sexual orientation, age, or disability. We believe everyone can contribute their ideas and feel free to be their most authentic self.

#J-18808-Ljbffr

  • MIS Analyst

    3 weeks ago

    Taguig, National Capital Region, Philippines Ubiquity Full time

    MIS Analyst1 month ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Let's tomorrow, together.At Ubiquity, we live by the mantra: head, heart, and hustle.Let's tomorrow, together.At Ubiquity, we live by the mantra: head, heart, and hustle.Head because we use our collective industry know-how to always push...

  • R-105839 MIS Analyst

    1 day ago

    Taguig, Philippines Ubiquity Full time

    Overview R- MIS Analyst At Ubiquity, we live by the mantra head, heart, and hustle. Sound like the right fit? Your tomorrow looks bright at Ubiquity. Responsibilities Develop and distribute Contact Center reporting Modify, revise, and update scorecards, dashboards, and other reports Responsible for data integrity, and accuracy of all reporting requirements...

  • R-105343 Workforce Analyst

    3 weeks ago

    Taguig, National Capital Region, Philippines Ubiquity Full time

    R Workforce AnalystResponsibilitiesManage the global seat allocation for agentsConsolidation of data across all programsAnalyzes gathered data and ensures utmost accuracyWorks with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized reporting and seat capacityAssist WFM Planner on new program sizingQualificationsMinimum 2...

  • R-105343 Workforce Analyst

    1 week ago

    Taguig, National Capital Region, Philippines Ubiquity Full time

    R-105343 Workforce AnalystResponsibilitiesManage the global seat allocation for agentsConsolidation of data across all programsAnalyzes gathered data and ensures utmost accuracyWorks with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized reporting and seat capacityAssist WFM Planner on new program...

  • R-105343 Workforce Analyst

    6 days ago

    Taguig, Philippines Ubiquity Full time

    R- Workforce Analyst Responsibilities Manage the global seat allocation for agents Consolidation of data across all programs Analyzes gathered data and ensures utmost accuracy Works with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized reporting and seat capacity Assist WFM Planner on new program sizing ...

  • Transaction Analyst

    4 days ago

    Taguig, National Capital Region, Philippines Cushman & Wakefield Full time ₱1,200,000 - ₱2,400,000 per year

    Job TitleTransaction AnalystJob Description SummaryThe Transaction Management Analyst is primarily a support role within the Transaction Management team. This role will provide strong financial and analytical expertise to ensure favourable market transactions are achieved whilst supporting the operations of the Integrated Portfolio Management – Transaction...

  • Quality Analyst for FinTech

    2 weeks ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time $70,000 - $120,000 per year

    Position:  Quality AnalystOverview:The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and excellent customer experience to maintain client confidence and...

  • Lead Data Analyst

    7 hours ago

    Taguig, Philippines EastWest Bank Full time

    Locations: BGC, Taguig Corporate Title: JO-M Work Arrangement: Hybrid Our Consumer Lending team is looking for experienced professionals to join us in Taguig with the role of Lead Data Analyst. As a Lead Data Analyst, you will be responsible for gathering, analyzing, and translating data into meaningful insights to support strategic business decisions....

  • Private Markets Analyst

    6 days ago

    Taguig, Philippines Nasdaq Full time

    Overview Private Markets Analyst (Data Products & Integrity) — Nasdaq Taguig, National Capital Region, Philippines What You Will Do As a Private Markets Analyst, you will play a crucial role in helping Nasdaq Private Markets dataset stay at the forefront of Research and Due Diligence. You will become a part of the Data governance team and help with data...

  • Workforce Management Analyst

    7 hours ago

    Taguig, National Capital Region, Philippines Genpact Full time ₱350,000 - ₱600,000 per year

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...