
Application Support Specialist
16 hours ago
Overview
Direct message the job poster from Nezda Global
PositionMid-Level Application Support Specialist
About the CompanyA leading organization with a solid technology foundation and a strong focus on operational excellence. This team values proactive problem-solvers who thrive in hybrid work environments and deliver high-quality support with speed and accountability.
About the RoleAs a Mid-Level Application Support Specialist, you’ll be the first line of defense for business-critical applications — managing incidents, optimizing operations, and working closely with development, DevOps, and infrastructure teams to ensure smooth delivery.
Shift : Mid Shift
Salary : Up to PHP 120,000/month
Start Date : ASAP
Key Responsibilities- Own the stability of business applications and resolve support issues promptly
- Ensure smooth release from dev to production environments
- Proactively identify and automate repetitive manual support tasks
- Manage escalations and communicate clearly with internal stakeholders
- Collaborate on incident and problem management using ITIL practices
- Work closely with engineering teams on CI/CD processes and release timelines
- 5+ years of experience in application support or similar roles
- Strong hands-on skills in SQL scripting (joins, functions, stored procedures)
- Experience with CI/CD tools (e.g., Jenkins, Git, GitLab)
- Familiar with AWS or similar cloud infrastructure
- Exposure to ITIL frameworks (incident, change, problem management)
- Comfortable using tools like ServiceNow, Jira, Confluence
- Familiarity with Agile frameworks (e.g., Kanban, Scrum, SAFe)
- Mid-Senior level
- Full-time
- Information Technology
- Outsourcing and Offshoring Consulting
- IT Services and IT Consulting
- Staffing and Recruiting
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