Senior Application Support Specialist

4 weeks ago


Metro Manila Philippines Buscojobs Full time

Senior Application Support Specialist – OpenText (Makati, NCR)

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, OpenText creates software solutions and delivers services that redefine the future of digital. Be part of a team that leads in Enterprise Information Management.

The Opportunity

Provide production monitoring of data, perform error analysis, and serve as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services.

You Are Great At

  • Providing technical support, responding to cases, delivering production support, analyzing issues, and notifying customers of resolutions. Recreate customer issues and escalate as needed.
  • Working cross-functionally to deliver quality service, satisfaction, and resolutions; contribute ideas for knowledge base content.
  • Performing other duties/projects as assigned; may require on-call and weekend rotation.

What it takes

  • Experience with Unix/Linux and Windows operating systems.
  • Experience with SQL and Oracle databases.
  • Experience with Active Directory.
  • EDI knowledge is preferred.
  • Clear and effective English communication; able to explain technical solutions to customers with varying EDI familiarity.

Additional Notes

  • Vaccination policy: entry to office may require full vaccination; accommodations may be available for specific roles.
  • OpenText is an Equal Opportunity Employer.

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