.Net Application Support

Software Support roles and opportunities across multiple postings. This description consolidates responsibilities, qualifications, and benefits for several Software/Technical Support positions.

Software Support

Posted today

Position overview: The AutoCount Software Support role provides exceptional technical assistance to dealers and customers using AutoCount software products. Requires strong technical knowledge, problem-solving skills, and a customer-centric mindset.

Responsibilities:

• Respond promptly to customer inquiries with technical assistance and troubleshooting via phone, email, or chat.
• Identify and resolve issues related to software installation, configuration, usage, and integration.
• Ensure timely resolution within defined service level agreements; document interactions in the CRM system.
• Escalate complex issues to higher-level technical support or development teams as needed.
• Develop deep product knowledge, stay updated on releases, and provide accurate information to customers.
• Conduct customer training sessions and create/maintain knowledge base articles and FAQs.
• Investigate, reproduce, and troubleshoot software-related issues; collaborate with internal teams (development/QA) to resolve defects or enhancements.
• Maintain strong customer relationships, communicate progress and timelines, and capture customer feedback for product improvements.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• CPA certification is a plus.
• 1+ years in technical support or a related role, preferably in software.
• Strong knowledge of POS and accounting software, including installation, configuration, and usage.
• Excellent problem-solving, analytical, and communication skills (written and verbal).
• Ability to explain technical concepts to customers with varying technical backgrounds.
• Familiarity with database management, SQL queries, and troubleshooting methodologies.
• Detail-oriented with strong organizational and time-management skills; able to work independently or in a team.
• Patient, empathetic, and customer-centric mindset.

Software Support Engineer — Etrading Software

Posted 1 day ago

Overview: Join Etrading Software to build the future of fintech. Support trading applications used internationally, including Unix/web applications, with a focus on issue ownership and timely solutions.

About the Role

• Provide software applications support for Java/web applications in an AWS infrastructure.
• Develop specialist knowledge of operating systems, devices, applications, and software.
• Collaborate with development teams, internal users, and clients to improve application performance.
• Manage a ticketing system and maintain a knowledge base of queries and resolutions.
• Identify root causes of errors and escalate to Architecture/Development teams as needed.
• Analyze software functionality and suggest improvements; maintain infrastructure communications with vendors.
• Configure/maintain application services; develop run books and automate where possible.
• Improve platform monitoring and own related dashboards; troubleshoot customer tickets.
• Continuously improve team, tools, and processes.

About You

• 5+ years in 2nd/3rd line client-facing application support.
• Strong UNIX/Linux command knowledge; experience with automated cloud environments (AWS preferred).
• Experience with cloud technologies (Linux/Unix, AWS, Google Cloud, or Azure).
• Good database knowledge; ability to write and debug SQL queries.
• Experience with systems such as Tomcat, Nginx, Zookeeper, SolrCloud, Kafka.
• Experience with Jira/Jira Service Desk; ability to document procedures clearly.
• Willing to work 24x7 shifts and extra hours during crisis.

Nice-to-haves

• Experience with MongoDB; scripting languages; FIX applications.

Why Join Us?

We offer a culture focused on Happiness & Well-Being, Transparency & Trust, Excellence & Growth, Diversity & Inclusion, and Collaboration & Impact. Hybrid work setup with limited onsite requirements.

Privacy notice: By applying to this job, you agree to the use of your personal data for recruitment purposes and potential sharing with third-party services and our parent company for recruitment assessment and interview purposes. Our privacy practices are described in our Privacy Notice.

OpenText – Unix Software Application Support Analyst

Posted 1 day ago

Overview: OpenText is a global information management leader. This role provides technical support in production environments, troubleshooting Unix/Linux applications, and handling EDI-related error reporting and on-call rotations.

• Provide technical support, analyze issues, and develop resolutions within service levels.
• Troubleshoot Unix/Linux applications; prioritize EDI document types; may require on-call rotation.

Requirements:

• Unix experience and basic scripting; strong English communication; customer-oriented under pressure.
• EDI knowledge is preferred.

Other Technical Support Roles

Additional postings include roles in technical support (various locations) with responsibilities such as handling customer inquiries, troubleshooting hardware/software, remote assistance, and on-site work as required. Examples include roles at iOPEX Technologies and other organizations with varying schedules and onsite requirements.

Application and Locations

Specific job locations, salary ranges, and application processes vary by posting. Candidates should review individual postings for details, including schedule, onsite requirements, and how to apply.

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