Application Specialist

Job Postings Overview

Multiple roles in IT, Application Support, System Support, and related fields. Below are responsibilities and qualifications drawn from the original descriptions. The language remains as provided in the source.

Asia Airline - IOCC Operations Support

The role is responsible for supporting the Operations Systems & Application Manager in the systems application functions and support requirements of IOCC pertinent to Operations Control and Crew Management. These are the Operations Control applications such as PDC FlightOps together with the Crew Management System (CMS) application such as CAE Merlot. Aero CMS and all the ancillary programs for both major applications.

Responsibilities

• Performs the maintenance and development of IOCC systems (PDC FlightOps, CAE Merlot, Airus, OTPMRS etc). Provides technical assistance and support for applications and hardware problems and for information sharing with external entities
• Provides routine training in the implementation and use of FlightOps and other applications being used by IOCC. Assists in monitoring and providing assistance to end-users on the use of FlightOps systems and software applications
• Maintains all security control requirements of FlightOps. and Merlot.Aero Crew Management Aircraft Follow System
• Coordinates with PAL Information Systems Department (ISD) regarding other application development projects, and with other PAL offices during the implementation of new systems in IOCC, including the testing and upgrading of existing hardware and software
• Represents/ assist the OSAD Manager in coordination meetings with Information Systems Department (ISD) and project teams for the interface of PDC FlightOps and the CAE Merlot.Aero Crew Management System with other PAL information systems and application programs

Qualifications

• Bachelor's degree in Industrial Engineering, Information Technology or related course
• Minimum of two (2) years of relevant professional experience
• Excellent interpersonal, communication, and organizational skills
• Strong understanding of IOCC business processes and workflows
• Demonstrated ability to stay updated with industry trends and innovations to effectively fulfill assigned duties and responsibilities

Application Support Specialist

Company: A well-established BPO company (Location: MOA Pasay; Schedule: Night Shift; Salary: Php 30,000 – Php 35,000; Work Set Up: Hybrid)

Responsibilities

• Deliver prompt, knowledgeable assistance to ensure a positive customer experience
• Serve as the initial point of contact for inquiries, troubleshooting, and routine support tasks
• Efficiently manage and prioritize support cases, ensuring timely and accurate responses
• Communicate effectively—both in writing and verbally—to resolve complex technical challenges
• Perform additional duties related to the Technical Support Agent role, as assigned

Requirements

• Associate or a Bachelor's degree in Computer Science, Information Systems, Cyber Intelligence, or related field
• 1–3 years of relevant experience in a customer support role
• Experience with Salesforce Service Cloud is a plus

Job Benefits

• Allowances
• Equipment Provided
• Annual Performance Appraisal
• Salary Increase
• 2x RTO per Month

Application Operations / System & Technical Support Roles

Several postings cover Day-to-Day Application Support, System Support, and SAP/Application Support tracks across multiple locations.

Common Responsibilities

• Troubleshoot and resolve L2/L3 incidents, follow runbooks/SOPs
• Maintain and update knowledge bases and technical documentation
• Coordinate with cross-functional teams and third-party vendors
• Participate in RCA and process improvement initiatives
• Provide end-user training and guidance

Common Qualifications

• 2-year undergraduate degree or equivalent knowledge (or related field)
• 1–4+ years in application support, depending on role
• Experience with SQL Server, SAP (MM knowledge a plus), CRM/ticketing systems
• Strong communication and analytical skills
• Willingness to work onsite or hybrid; flexible schedules

Royal Caribbean - Revenue Strategy and Operations (Pricing) Analyst

Role focus: technical implementation of price programs for the Royal Caribbean brand; liaises with Pricing Operations and Revenue Management Product Teams; ensures pricing is accurately reflected in reservation systems (AS 400); troubleshoots promotions.

• Create strategic and tactical price programs in AS 400 for multiple currencies
• Identify efficiencies in Pricing Operations; develop and implement process changes
• Develop and implement reporting processes to measure promotion success and pricing accuracy
• Act as primary technical point of contact for pricing programs in AS 400; create price programs and support deployments
• Coordinate with Sales, Marketing, Trade Support, and Air/Sea to improve revenue performance
• Perform other duties as required

Qualifications

• Associate's degree or equivalent from two-year college or technical school; 2-5 years related experience
• Extensive AS 400 knowledge; strong MS Office and analytic skills
• Ability to read and interpret business materials; strong written and verbal communication
• Multitasking and deadline-driven; SAP knowledge is a plus

Technical Support Roles (General)

Multiple postings for Technical Support Agent with responsibilities including:

• Delight customers with timely, expert advice; first level support
• Prioritize cases; resolve routine issues; communicate effectively
• Assist with SaaS application troubleshooting; Service Cloud knowledge a plus
• Work in hybrid setup; on-site requirements may apply

Candidate Requirements

• Bachelor’s degree
• 1+ year of customer-focused support experience
• Experience via email and phone; troubleshooting SaaS apps
• Ability to work with Service Cloud is a plus
• Willingness to work in hybrid/on-site environments

Additional Notes

Other postings include SAP Application Support, SAP MM knowledge, and various IT/ERP related roles. Some descriptions include location notes such as Pasay, Manila area, and hybrid/onsite requirements. This document compiles sections from several listings into a single formatted overview.

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