IT Service Desk

3 weeks ago

Taguig, Philippines PlaceByte Full time

IT Service Desk - Bilingual (Japanese or Korean) PlaceByte, Taguig, National Capital Region, Philippines Overview (90K-100K depending on experience) We’re building a team of IT pros who can keep things running smoothly without needing a cape or a panic button. If you know your way around laptops, networks, and the occasional Outlook meltdown, keep reading. Responsibilities Solving hardware, software, and OS issues without breaking warranties or making the compliance team sweat. Setting up and fixing PCs (yes, sometimes just turning it off and on again works). Supporting Windows, Mac, Outlook, Office, and all the usual suspects. Handling Active Directory, user profiles, remote troubleshooting, and ticketing tools (ServiceNow, Remedy, etc.). Being the person everyone secretly thanks when their tech nightmare disappears. You’ll thrive if you Have 3–4 years in IT support (L1/field, system admin, network admin: the big setups, not just fixing your cousin’s Wi-Fi). Can juggle deadlines without dropping them. Have great communication skills (English + either Japanese or Korean fluency in spoken and written form). Don’t need constant hand-holding and actually enjoy solving problems. Like being the calm in the storm when tech goes haywire. Nice-to-haves (not deal-breakers) MCP or ITIL certifications. Experience managing customers without pulling your hair out. Qualifications Experience: 3+ years in IT support (L1/field, system admin, network admin: the big setups). Language: spoken and written business/professional fluency in English and either Japanese or Korean. You’ll need spoken and written business/professional fluency in one of these languages. Employment details Type: Full-time contract (minimum 1 year) Schedule: Monday to Friday, 8 AM – 6 PM (1-hour break) Expected Start Date: October 2025 #J-18808-Ljbffr

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