[PIPELINE] Technical Support Representative

8 hours ago

Cavite City, Philippines Schneider Electric Gruppe Full time

Job Description - (PIPELINE) Technical Support Representative (008ARY)

Job Description

(PIPELINE) Technical Support Representative - 008ARY

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

The Role:

Technical Support Representative

What will you do?

The Technical Support Representative (TSR) will:

  • Ensure a high level of Customer Satisfaction.
  • Provide post-sales Technical Support for APC’s core product line and advise customers on product selection.
  • Understand system availability concepts and APC’s solutions for uptime.
  • Interpret policies and make business decisions under pressure, based on customer and company needs, to meet deadlines with minimal supervision.
  • Provide post-sales Technical Support via phone, ensuring a positive customer experience.
  • Assist customers with product selection and configuration, and route large opportunities to sales teams for follow-up.
Qualifications

Who would be successful?

  • Bachelor's/College Degree in Engineering, Computer Science/Information Technology, Business Studies/Administration/Management, or equivalent.
  • Support experience, strong problem-solving skills, technical aptitude.
  • At least 2 years of relevant experience.
  • Preferably 1-4 years of experience in Customer Service or similar roles.
  • Experience in Technical Support, Helpdesk, or Service Desk in a Shared Services or BPO MNC is a plus.
What’s in it for me?
  • Global family leave
  • Comprehensive medical coverage for employees and dependents
  • Worldwide Employee Stock Ownership

…and more

Why us?

Schneider Electric leads the digital transformation of energy management and automation. Our technologies enable the world to use energy safely, efficiently, and sustainably. We promote a global economy that is both ecologically viable and highly productive.

You must submit an online application to be considered. This position will be posted until filled.

Schneider Electric is committed to equal employment opportunities regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other protected characteristic.

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