Technical Support Representative

1 week ago

Dasmariñas, Philippines StratifyIQ Full time

StratifyIQ Pasig, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Technical Support Representative role at StratifyIQ StratifyIQ Pasig, National Capital Region, Philippines Join to apply for the Technical Support Representative role at StratifyIQ Get AI-powered advice on this job and more exclusive features. This range is provided by StratifyIQ. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $6,000.00/yr - $7,200.00/yr Job SummaryJoin our team as a Technical Support Representative, providing exceptional remote support. You'll review and update support tickets, troubleshoot issues, and ensure prompt resolutions while documenting processes. Ideal candidates have technical support experience, excellent communication skills, and proficiency with CRM/ticketing systems. This role requires the ability to work independently, a reliable internet connection, and availability for consistent scheduling, including weekends.Key Responsibilities: Manage and update support tickets for efficient tracking. Troubleshoot technical issues and document resolution steps. Communicate effectively to address customer needs. Contribute to creating and improving knowledge base materials. Stay up-to-date with company tools and services. QualificationsMinimum 150 Mbps internet speed and remote setup. Experience in technical support, preferably remote. Strong written/verbal communication and troubleshooting skills. Familiarity with Google Suite, Microsoft Suite, and CRM systems. Attention to detail, problem-solving abilities, and a team-player mindset. BenefitsWork from Home Paid Time Off Opportunities for growth and promotion Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at StratifyIQ by 2x Sign in to set job alerts for “Technical Support Representative” roles. Pasig, National Capital Region, Philippines 2 days ago Manila, National Capital Region, Philippines 4 months ago Pasig, National Capital Region, Philippines $7,200.00-$8,400.00 6 months ago Technical Support Representative, Tier 2 (Philippines, Remote) Pasig, National Capital Region, Philippines 1 month ago Technical Support Representative, Triage (Philippines, Remote) Technical Support Representative, Tier 2 (Philippines, Remote) National Capital Region, Philippines 2 months ago Manila, National Capital Region, Philippines $12,000.00-$18,000.00 3 days ago Manila, National Capital Region, Philippines 1 month ago ITSD Tier 2 Technical Support Specialist Customer Service Representative (Associate/Specialist) Manila, National Capital Region, Philippines 1 week ago Customer Service Representative (PH) (Remote) Pasay, National Capital Region, Philippines 1 month ago Customer Service Representative ( Entry Level - Remote) Customer Service Representative (Home-based) National Capital Region, Philippines 1 day ago Customer Service Representative (Amazon Experience) Manila, National Capital Region, Philippines 1 month ago Customer Service Representative (Philippines) (Remote) Manila, National Capital Region, Philippines 1 month ago Customer Service Representative (Apparel eCommerce) Manila, National Capital Region, Philippines 1 week ago Customer Service Representative - REMOTE Quezon City, National Capital Region, Philippines 1 month ago Pasig, National Capital Region, Philippines 4 months ago Customer Service Representative (BB - - PTCSR) Manila, National Capital Region, Philippines 1 month ago Customer Service Representative (CSR) with QB Experience Manila, National Capital Region, Philippines 2 weeks ago Manila, National Capital Region, Philippines 1 month ago Work From Home - Customer Service Representative - Growth Backer Quezon City, National Capital Region, Philippines 5 months ago Customer Service Representative (Insurance Account) Customer Service Representative – Customer Experience & HubSpot We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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