[PIPELINE] Technical Support Representative
2 days ago
Great People make Schneider Electric a great company.
Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?
The Role: Technical Support Representative What will you do?The Technical Support Representative (TSR) will:
- Be responsible for ensuring a high level of Customer Satisfaction.
- Provide customers with post-sales Technical Support for APC’s core product line and advise potential and existing customers on product selection.
- Require an understanding of system availability concepts and APC’s solutions for providing uptime.
- Interpret policies and make business decisions under pressure, based on customer and company needs to meet deadlines with minimal supervision.
- Provide post-sales Technical Support via the phone, ensuring every interaction creates the optimal customer experience.
- Assist potential customers with product selection and configuration, identifying and routing large opportunities to sales teams for follow up and closure.
- Bachelor's/College Degree in Engineering, Computer Science/Information Technology, Business Studies/Administration/Management or equivalent.
- Support experience, strong problem-solving skills, and technical aptitude.
- At least 2 years of working experience in the related field is required for this position.
- Preferably 1-4 years experienced employees specializing in Customer Service or equivalent.
- Experience working as a Technical Support / Helpdesk / Service Desk in a Shared Services or BPO MNC company is a plus.
- Global family leave.
- Comprehensive medical coverage for employee and dependents.
- Worldwide Employee Stock Ownership.
- Flexible work arrangement.
…and more
Why us?Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient, and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
€25.7bn global revenue.
137,000+ employees in 100+ countries.
45% of revenue from IoT.
5% of revenue devoted to R&D.
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Let us learn about you Apply today.You must submit an online application to be considered for any position with us. This position will be posted until filled.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
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