Customer Relations Services Supervisor

Customer Service Representative Legazpi - Offers

Legazpi, Albay Sutherland

Posted today

Job Description

Do you enjoy healthy conversations about relative problems or issues with people whom you just met? If so, then join our dynamic team

Be part of our Customer Service Associate team and enjoy:

• Handling incoming inquiries from clients & customers;
• Performing and executing tasks with minimal supervision;
• Working with the Team Manager on your daily duties;
• Performing administrative duties (only if needed).

We are:

You are joining Sutherland , a multinational IT and Business Process Transformation company, specializing client solutions from customer activities to client-business relations and management services.

We have:

• The Industry-leading benefits
• Paid Trainings
• A set of global opportunities
• Not just jobs, but promising careers

You have:

• Excellent English written and verbal communication skills
• Strong customer service skills
• Good analytical and problem-solving skills
• The ability to work on shifting, weekend and public holiday schedules

Job Types : Full-time, Permanent

Benefits :

• Paid training

Schedule :

• 8 hour shift
• Rotational shift

Supplemental pay types:

• 13th month salary
• Overtime pay
• Performance bonus

Education :

• Senior High School (preferred)

Experience :

• Customer service: 1 year (preferred)

Language :

• English (preferred)

Customer Service & Technical Support - Spanish

4500 Legazpi, Albay PANDR

Posted 21 days ago

Job Description

Permanent

Customer Service & Technical Support - Spanish

Dedicated Customer Support Specialist with Technical Expertise, Committed to Outstanding Service through Effective Communication, Problem Solving, and a Positive Attitude. Apply Now

Overview

We are seeking highly motivated Customer Service and Technical Support Specialists with a technical background to join our team. The ideal candidate should possess excellent Spanish communication and customer service skills, along with strong problem-solving abilities and a passion for delivering exceptional service. This role requires active listening, patience, tenacity, and adaptability to effectively address customers' concerns and provide timely solutions. A positive attitude is essential to foster a productive and customer-focused environment. If you are looking to apply your technical expertise in a dynamic and supportive team, we encourage you to apply now

Key Responsibilities

• Provide exceptional customer support, resolving technical issues related to products or services in the Latin American region.
• Demonstrate strong problem-solving skills to troubleshoot and resolve customer concerns efficiently.
• Listen actively to customers, ensuring a clear understanding of their issues and offering appropriate solutions.
• Handle customer inquiries with patience and professionalism, maintaining a positive and helpful attitude.
• Adapt to varying customer needs, offering tailored solutions and suggestions based on technical knowledge.
• Collaborate with internal teams to ensure timely resolution of escalated issues and improve service delivery.
• Maintain up-to-date knowledge of products, services, and technical updates to provide accurate assistance.
• Track and document customer interactions and resolutions to ensure effective follow-up and issue resolution.
• Uphold customer satisfaction by offering clear communication and ensuring quality service at all times.
• Continuously improve personal performance through feedback and training opportunities.

Requirements

• Excellent Spanish communication skills, both verbal and written, with a customer-centric approach
• Proven experience in customer service and technical support roles, with a focus on resolving technical issues and providing exceptional service
• Strong troubleshooting skills and the ability to diagnose and resolve technical problems efficiently
• In-depth understanding of technical systems, software, or hardware, and the ability to convey technical information to non-technical customers
• Ability to handle escalated issues, manage conflict, and provide effective resolutions in a calm and professional manner
• Experience using customer service software, ticketing systems, and technical tools to track, manage, and resolve customer concerns
• Strong problem-solving abilities with a focus on delivering quick and accurate solutions
• Active listening skills, with the ability to understand customer needs and provide tailored solutions
• Patience, adaptability, and a positive attitude when dealing with challenging or complex customer interactions
• Ability to work under pressure and meet service level agreements while maintaining a high standard of service
• Proficiency in using Microsoft Office Suite (Excel, Word, Outlook) and other relevant tools
• Ability to work both independently and collaboratively in a fast-paced, team-oriented environment
• Skilled in using support tools like Zendesk or Freshdesk, with strong ticketing and escalation management

Benefits

• Healthy, conducive work environment (Great Place to WorkTM – Certified three years in a row)
• Competitive salary
• 16 leave credits + all client-based holidays
• De Minimis/ Allowances (Upon regularization)
• HMO coverage + dependent
• Lots of opportunities to enhance your skills, acquire new experiences, work among experts, and grow your career.
• Exposure to world-class, high-level management from local and international direct supervisors.

Customer Service Associate Legazpi - Fast Hiring

Legazpi, Albay Sutherland

Posted today

Job Description

Do you enjoy healthy conversations about relative problems or issues with people whom you just met? If so, then join our dynamic team

Be part of our Customer Service Associate team and enjoy:

• Handling incoming inquiries from clients & customers;
• Performing and executing tasks with mínimal supervision;
• Working with the Team Manager on your daily duties;
• Performing administrative duties (only if needed);

We are:

You are joining Sutherland , a multinational IT and Business Process Transformation company, specializing client solutions from customer activities to client-business relations and management services.

We have:

• The Industry-leading benefits
• Paid Trainings
• A set of global opportunities
• Not just jobs, but promising careers

You have:

• Excellent English written and verbal communication skills
• Strong customer service skills
• Good analytical and problem-solving skills
• The ability to work on shifting, weekend and public holiday schedules

Job Types : Full-time, Permanent

Benefits :

• Paid training

Schedule :

• 8 hour shift
• Rotational shift

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Education :

• Senior High School (preferred)

Experience :

• Customer service: 1 year (preferred)

Language :

• English (preferred)

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