Customer Service Manager

SM Mart Inc

Job Description

MANAGE CUSTOMER INTERACTIONS : Maintain appropriate service levels in all Customer Service Areas, ensuring smooth and orderly customer traffic flow in the CS counters.

• BUILD CUSTOMER RELATIONSHIPS : Build relationships with all customers who register with the Gift Registry to foster customer loyalty.
• RESOLVE CUSTOMER COMPLAINTS : Handle customer complaints and resolve issues in a timely and proper manner, converting complainants into loyal customers.
• AUDIT STAFF : Daily checks on team knowledge (promos, services, policies, store layout), appearance (uniform, grooming), and behavior (greeting, spiels).
• TRAIN CUSTOMER SERVICE SUPERVISORS : Coach and evaluate Supervisors against business standards and goals; perform annual individual training needs analysis.

Qualifications :

• Preferably supervisor or 5+ years experience in Customer Service or equivalent.
• Strong communication skills and phone etiquette; English and Filipino.
• Basic computer skills (MS Office).
• Flexible to work schedules supporting retail hours.
• Willing to be assigned in The SM Store - Tuguegarao; full-time positions available.

Beepo

Job Description

Beepo is a Probe Group company, a full-service Australian-owned outsourcing provider with teams across multiple countries.

Our Beepo office is located in Clark, Pampanga. We provide workforce support to clients worldwide with a focus on sustainable growth through Philippine talent.

Client Services Coordinator

(MS Office)

Responsibilities

• Partner with the Client Services Manager to conduct client assessments and identify health and psycho-social risks; develop client-centered care planning.
• Be the key contact for clients; establish rapport with stakeholders.
• Coordinate service providers and link clients to relevant providers.
• Lead with company values and culture; promote safe, inclusive workplace wellbeing.
• Report staffing issues promptly; handle policy breaches, complaints, performance, and resourcing concerns.
• Provide exceptional service to current client base.
• Promote health, safety, and welfare in the workplace.

Qualifications :

• 1–2 years in care planning/coordination or related field.
• Excellent written and verbal communication; MS Office proficiency.
• Experience creating proposals based on customer care needs; willingness to be trained; team player.
• Detail-oriented with ability to meet deadlines; fast-paced environment tolerance.
• NDIS background; experience with healthcare and disability services is an advantage.

Technical Support Manager

Job Description

Permanent

JOB SUMMARY : A Service Supervisor oversees company assets nationwide, both on-site and remotely; analytical and capable of delivering concise reports.

ROLES AND RESPONSIBILITIES :

• Remote and on-site asset technical support; updating and documentation; hardware/software installation and configurations.
• Periodical on-site asset maintenance; assist in R&D of IT hardware needs.
• Process COP/COI; oversee team performance.
• Ensure field work readiness and willingness to work on-site in Ortigas.

Requirements :

• Graduates in IT/Computing or related fields.
• 3+ years experience in IT/technical support with team leadership.
• No derogatory records; willing to work on-site; 7+ years total experience; team management experience.

Camarines Norte Masbate: Customer Relations Officer

BDO Leasing and Finance, Inc.

Posted today

Job Description

Responsible for monitoring and managing customer and employee complaints.

Part & Full Time. Sign up now.

Associate, Customer Relations - Philippines Based Role

1631 Taguig, National Capital Region — Black Pearl Consult

Posted 552 days ago

Job Description

Permanent

About the Role

A leading developer in the Philippines seeks a customer-centric Associate, Customer Relations to be the primary contact for homeowners (vecinos). Build relationships, ensure satisfaction, and resolve concerns.

Responsibilities :

• Account management: be the main contact, address inquiries and manage accounts from CTS/DOAs to title delivery.
• Maintain relationships with stakeholders; provide quarterly project updates.
• Coordinate with internal teams to resolve issues; ensure communications comply with standards.
• Maintain records; submit reports as required.

Requirements :

• Bachelor’s degree in Business Administration or related field (preferred).
• 1+ year in customer service or account management.
• Excellent communication; strong problem-solving; highly organized; MS Office proficient.

SetSchedule

Job Description

SetSchedule is the software behind top real estate professionals. We seek a Customer Success Consultant to ensure customer happiness 24/7 and retain clients.

Job Highlights :

• Full-time remote; competitive salary; opportunities for career development.
• Industry-leading real-estate tech company.

Responsibilities :

• Supervise the User Experience Team; ensure quality, deadlines, and processes.
• Resolve customer complaints; provide product/service information; maintain superior user experience.
• Address performance issues; manage schedules and duties; other duties as assigned.

Skills & Requirements :

• 5+ years experience in tech support leadership roles.
• Excellent communication; proficient in collaboration tools (Google Docs/Sheets/Meets, Slack, etc.).
• Minimum workstation: PC/laptop with i3+ and 8GB RAM; noise-cancelling headset; 25 Mbps wired internet.

What’s next

Benefits include additional leave, health insurance, paid training, and remote work options. Schedule: 8-hour shift. Makati City relocation requirement noted.

Service Manager

Job Description

Autohub Group of Companies, Inc. — San Juan, La Union. Posted today.

Overall in-charge of Service Management for Vespa Philippines Service, including QSS/PMS, GJ, BP services; manage service revenue and workshop efficiency; ensure compliance with 5S and manufacturer standards; supervise personnel; knowledge of database management is preferred; located in Vespa Philippines, Ortigas Avenue, Greenhills.

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