IT Hive Virtual Administrator

Position Overview Full‑Time MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization. We are seeking an IT Hive Virtual Administrator to support and maintain our integrated IT program. The candidate would work alongside other Systems engineers, architects, and technical streams to design, build, and support a streaming and messaging platform. You will also be responsible for overseeing end‑to‑end agile design, scoping, implementation, and working closely with the development and Service design teams to deliver a quality product as required. The ideal candidate must have hands‑on experience working with development and automation around Hive technologies. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test. Key Responsibilities Responsible for storage, performance tuning and volume management of Hadoop clusters. Deploy Hadoop cluster, add and remove nodes, keep track of jobs, monitor critical parts of the cluster, configure name‑node high availability, schedule and configure it and take backups. Installs and configures software, installs patches, and upgrades software as needed. Capacity planning and implementation of new/upgraded hardware and software releases for storage infrastructure. Involves designing, capacity arrangement, cluster set up, performance fine‑tuning, monitoring, structure planning, scaling and administration. Communicates with other development, administrating and business teams. Responsible for Data Lake and Data Warehousing design and development. Configuring Hadoop security with ability to implement. Providing helpdesk support to the rest of the organization, resolving tickets, projects, critical issue resolution. Schedule flexibility, especially during the launch of new projects or the deployment of new software/software updates to the organization. Other duties as required. Candidate Qualifications Expert knowledge and hands‑on experience in Hadoop ecosystem components. Thorough knowledge of Hadoop overall architecture. Experience using and troubleshooting Open Source technologies including configuration management and deployment. Experience reviewing existing DB and Hadoop infrastructure and determining areas of improvement. Implementing software lifecycle methodology to ensure supported release and roadmap adherence. Configuring high availability of name‑nodes. Scheduling and taking backups for Hadoop ecosystem. Data movement in and out of Hadoop clusters. Experience in project management concepts, tools (MS Project) and techniques. A record of working effectively with application and infrastructure teams. Strong ability to organize information, manage tasks and use available tools to effectively contribute to a team and the organization. Ability to self‑motivate while operating effectively in a team‑oriented and collaborative environment. Excellent verbal/written and interpersonal skills. Conditions of Employment Must be authorized to work in the country where the job is based. Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Compensation & Benefits At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. HMO coverage plus a dependent. Dental coverage – in‑house dental assistance worth ₱5,000. Free meals during training. Career growth and learning. Allowances for rice, clothing, laundry and meals. Performance and loyalty bonuses. Frequent disinfection, fogging of workplace. Opportunities for growth and promotion. Employee shuttle services. Company retreats and off‑site events. Social events, raffles, recognition gifts, and treats. Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. Disclaimer The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all‑inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. #J-18808-Ljbffr