Customer Care Consultant

5 days ago

Ortigas Metro Manila, Philippines Satellite Office Full time ₱300,000 - ₱450,000 per year

CUSTOMER CARE CONSULTANT

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A/AN CUSTOMER CARE CONSULTANT?

Deliver outstanding on brand' customer service across all brands, driving customer

satisfaction. Support retail and online channels with all queries and issue resolution.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

1. Customer Support

  • Assist all customers over phone, chat, and email in a timely manner, ensuring we are
  • providing best practice and on brand customer care to our customers.
  • Accurately lodge all customer details, phone sales, complaints, and queries in Zendesk.
  • Assess goods for quality assurance and come to the best resolution for the customer and brand.
  • Process return to sender orders.
  • Work with our stockists and drop ship partners to resolve customer queries.
  • Liaise with the warehouse, couriers, and internal departments to resolve customer queries, and proactively work together to identify potential issues before they occur.
  • Respond to customer product reviews and feedback, and report to the relevant department.
  • Assist the online and marketing teams with competitions by creating vouchers and contacting customers.
  • Liaise with customers over all social media platforms.
  • Resolve customer issues flagged by our fraud system.
  • Provide accurate and succinct reporting when required.
  • Accomplish all tasks to KPI standards.
  • Escalate issues to the Team Leader and Customer Care Manager.
  • Keep up to date with all new products, new seasons, and promotional activity.

2. Store Support

  • Support our stores with a range of queries, escalations, and customer support.
  • Follow-up on outstanding orders.
  • Respond to store IT Service Desk requests.

3. Brand Ambassador

  • Be a brand ambassador by representing our brand values and supporting the wider team; including retail, ecommerce, CRM, email marketing and logistics, to better service customers where relevant.
  • Actively participate in one on one's and coaching and training sessions.
  • Support the Customer Care manager with ad hoc tasks.

WHAT ARE WE LOOKING FOR?

  • At least 3 years of customer service experince (Managing 50% inbound and 50% outbound calls)
  • Retail background
  • Omnichannel support experience
  • Consistently meeting 90% customer satisfaction
  • Proficient in Zendesk

  • Customer Care Consultant

    1 week ago

    Ortigas, Metro Manila, Philippines Satellite Office Full time ₱900,000 - ₱1,200,000 per year

    Role Description and Responsibilities:Deliver outstanding on brand' customer service across all brands, driving customersatisfaction. Support retail and online channels with all queries and issue resolution.Required Skills and QualificationsKey Responsibilities:1. Customer SupportAssist all customers over phone, chat, and email in a timely manner, ensuring...

  • Primary Care Support Associate

    5 days ago

    Bonifacio Global, Metro Manila, Philippines Maxicare Health Care Full time ₱250,000 - ₱500,000 per year

    Customer Care RepresentativeWe are looking for a Customer Care Representative (CCR) to join our Primary Care team. The CCR will serve as the first point of contact for patients, ensuring excellent service, assisting doctors, and supporting smooth clinic operations.Key ResponsibilitiesWelcome and assist patients at the front deskVerify patient details and HMO...

  • Customer Care Team Lead

    2 weeks ago

    Ortigas, Metro Manila, Philippines Satellite Office Full time ₱1 - ₱2 per year

    CUSTOMER CARE TEAM LEADWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE TEAM LEAD?The Customer Care Team Leader is responsible...

  • Customer Care Team Lead

    5 days ago

    Ortigas, Metro Manila, Philippines Satellite Office Full time ₱900,000 - ₱1,200,000 per year

    CUSTOMER CARE TEAM LEADERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE TEAM LEADER?Design made simple for the modern home. Our...

  • Specialist, Customer Care

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    What Technical Call Center contributes to Cardinal Health Customer Service, Technical is responsible for establishing, maintaining and enhancing customer business through effective implementation and / or support of Cardinal Health's products and services. Technical Call Center is responsible for resolving technical problems in a call center / help desk...

  • Primary Care Nurse

    1 week ago

    Malabon, Metro Manila, Philippines Maxicare Health Care Full time ₱900,000 - ₱1,200,000 per year

    As a vital member of our Primary Care team, as a Clinic Nurse, you'll play a key role in ensuring smooth, compassionate, and quality healthcare delivery. From triaging patients and assisting with procedures to educating them on treatments and preventive care, your work directly enhances their experience and well-being.What You'll DoYour daily...

  • Customer Care Professional

    5 days ago

    Bonifacio Global, Metro Manila, Philippines American Express International Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Customer Care Professional - ANZ Commercial Servicing#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers#Top GBS Employers for the Philippines by the Everest Group At American Express, our...

  • Customer Care Collections Associate

    2 weeks ago

    , Metro Manila, Philippines NTT DATA North America Full time

    Join to apply for the Customer Care Collections Associate role at NTT DATA North America In these roles you will be responsible for: Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers. Ensuring customer satisfaction and strive to meet service standards. A typical day will likely involve fielding...

  • Patient Customer Care Concierge

    2 weeks ago

    Bonifacio Global, Metro Manila, Philippines Execo Group Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Are you ready to become fluent in the two most important languages of the future: exceptional human care and artificial intelligence? We're looking for a seasoned customer experience leader in the Philippines to step into a role that's less about following scripts and more about shaping the future of patient journeys. This isn't just a job; it's your...

  • Customer Care Tier 2

    1 week ago

    Manila, National Capital Region, Philippines Harte Hanks Full time ₱150,000 - ₱250,000 per year

    Customer Care Tier 2 Team Member (Remote/Hybrid within Metro Manila ONLY)Who We AreHarte Hanks is a global marketing services firm specializing in multi-channel marketing solutions that connect our clients with their customers in powerful ways. Experts in defining, executing, and optimizing the customer journey, Harte Hanks offers end-to-end marketing...