Customer Service Representative For Customer Care

3 weeks ago


Metro Manila Philippines Buscojobs Full time

Overview

Responsible for responding to customer inquiries and complaints regarding Xerox's records, billings, contract renewals, and supply returns. Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.

Responsibilities
  • Responds to telephone inquiries and complaints using standard scripts and procedures
  • Gathers information, researches/resolves inquiries and logs customer calls
  • Communicates appropriate options for resolution in a timely manner
  • Informs customers about services available and assesses customer needs
Qualifications
  • Fluent in English, both written & verbal
  • Amenable to work pure work onsite in Mckinley Hills, Taguig City
  • Amenable to work Night Shift / Graveyard Shift
  • Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • Excellent communication skills, both verbal and written
  • Excellent interpersonal
  • A demonstrated commitment to high professional ethical standards and a diverse workplace
  • Excels at operating in a fast pace, community environment
  • Ability to look at situations from several points of view
  • Persuasive with details and facts. High comfort level working in a diverse environment
Primary Skillset Needs
  • Strong organizational, time management and follow up skills – ability to multitask.
  • Ability to assess issues for swift problem resolution.
  • Strong business acumen; knowledge of different market segments
  • Excellent customer service, interpersonal and communications skills – fluent in English
  • Ability to build and maintain relationships.
  • Knowledge of the various Originations processes and procedures
  • Strong analytical and presentation skills
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