Customer Service Representative For Customer Care
3 weeks ago
Overview
Responsible for responding to customer inquiries and complaints regarding Xerox's records, billings, contract renewals, and supply returns. Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.
Responsibilities- Responds to telephone inquiries and complaints using standard scripts and procedures
- Gathers information, researches/resolves inquiries and logs customer calls
- Communicates appropriate options for resolution in a timely manner
- Informs customers about services available and assesses customer needs
- Fluent in English, both written & verbal
- Amenable to work pure work onsite in Mckinley Hills, Taguig City
- Amenable to work Night Shift / Graveyard Shift
- Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Excellent communication skills, both verbal and written
- Excellent interpersonal
- A demonstrated commitment to high professional ethical standards and a diverse workplace
- Excels at operating in a fast pace, community environment
- Ability to look at situations from several points of view
- Persuasive with details and facts. High comfort level working in a diverse environment
- Strong organizational, time management and follow up skills – ability to multitask.
- Ability to assess issues for swift problem resolution.
- Strong business acumen; knowledge of different market segments
- Excellent customer service, interpersonal and communications skills – fluent in English
- Ability to build and maintain relationships.
- Knowledge of the various Originations processes and procedures
- Strong analytical and presentation skills
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