Customer Service Representative For Customer Care

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Overview

Responsible for responding to customer inquiries and complaints regarding Xerox's records, billings, contract renewals, and supply returns. Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.

Responsibilities
  • Responds to telephone inquiries and complaints using standard scripts and procedures
  • Gathers information, researches/resolves inquiries and logs customer calls
  • Communicates appropriate options for resolution in a timely manner
  • Informs customers about services available and assesses customer needs
Qualifications
  • Fluent in English, both written & verbal
  • Amenable to work pure work onsite in Mckinley Hills, Taguig City
  • Amenable to work Night Shift / Graveyard Shift
  • Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • Excellent communication skills, both verbal and written
  • Excellent interpersonal
  • A demonstrated commitment to high professional ethical standards and a diverse workplace
  • Excels at operating in a fast pace, community environment
  • Ability to look at situations from several points of view
  • Persuasive with details and facts. High comfort level working in a diverse environment
Primary Skillset Needs
  • Strong organizational, time management and follow up skills – ability to multitask.
  • Ability to assess issues for swift problem resolution.
  • Strong business acumen; knowledge of different market segments
  • Excellent customer service, interpersonal and communications skills – fluent in English
  • Ability to build and maintain relationships.
  • Knowledge of the various Originations processes and procedures
  • Strong analytical and presentation skills
#J-18808-Ljbffr

  • Customer Service Representative

    1 week ago

    Manila, National Capital Region, Philippines Skilled Wound Care Full time ₱144,000 - ₱600,000 per year

    The College of Long Term Care (CLTC) is an accredited educational institution dedicated to advancing the professional development of Licensed Vocational Nurses (LVNs), Licensed Practical Nurses (LPNs), and Registered Nurses (RNs). We provide high-quality certification and continuing education programs, including our distinguished Skin, Wound, and Ostomy...

  • Customer Service Representative

    1 week ago

    Manila, National Capital Region, Philippines Skilled Wound Care Full time $6 - $8

    The College of Long Term Care (CLTC) is an accredited educational institution dedicated to advancing the professional development of Licensed Vocational Nurses (LVNs), Licensed Practical Nurses (LPNs), and Registered Nurses (RNs). We provide high-quality certification and continuing education programs, including our distinguished Skin, Wound, and Ostomy...

  • Customer Service Representative

    1 week ago

    Manila, National Capital Region, Philippines Skilled Wound Care Full time ₱150,000 - ₱250,000 per year

    The College of Long Term Care (CLTC) is an accredited educational institution dedicated to advancing the professional development of Licensed Vocational Nurses (LVNs), Licensed Practical Nurses (LPNs), and Registered Nurses (RNs). We provide high-quality certification and continuing education programs, including our distinguished Skin, Wound, and Ostomy...

  • Customer Care Representative

    1 week ago

    , Metro Manila, Philippines StoreHub Full time

    Customer Care Representative Are you driven, results-oriented and a team player? With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses. At StoreHub, we’re building a dream team where all of your colleagues are extraordinary at what they do and are highly...

  • Customer Care Representative

    1 week ago

    Manila, National Capital Region, Philippines Outsourced Full time ₱250,000 - ₱500,000 per year

    Job DescriptionAbout Us:Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation...

  • Customer Care Representative

    1 week ago

    Bonifacio Global, Metro Manila, Philippines Nezda Technologies, Inc. Full time ₱216,000 - ₱252,000 per year

    About the role As a Customer Care Representative, you will be the voice of our local insurance company, providing exceptional customer service and support to our valued policyholders. In this full-time, day shift position based in Bonifacio Global City Taguig City Metro Manila, you will be responsible for handling a variety of customer inquiries and...

  • Customer Care Representative

    3 days ago

    Manila, National Capital Region, Philippines Outsourced Full time ₱1,200,000 - ₱2,400,000 per year

    About Us:Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and...

  • Customer Care Representative

    5 days ago

    Manila, National Capital Region, Philippines Satori Full time

    Job Summary:Role includes contact centre work primarily inbound) as well as completing Client's Sales Forcecase-work, in line with policies and procedures.This role is 40 working hours on a rostered basis Monday – Sunday assisting and coordinatingwith customers with their hardware and software requests, process orders, moves, adds andchanges from origin to...

  • Customer Care Consultant

    5 days ago

    Ortigas, Metro Manila, Philippines Satellite Office Full time ₱300,000 - ₱450,000 per year

    CUSTOMER CARE CONSULTANTWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE CONSULTANT?Deliver outstanding on brand' customer service...

  • Customer Care Consultant

    1 week ago

    Ortigas, Metro Manila, Philippines Satellite Office Full time ₱900,000 - ₱1,200,000 per year

    Role Description and Responsibilities:Deliver outstanding on brand' customer service across all brands, driving customersatisfaction. Support retail and online channels with all queries and issue resolution.Required Skills and QualificationsKey Responsibilities:1. Customer SupportAssist all customers over phone, chat, and email in a timely manner, ensuring...