Customer Service Representative For Customer Care

19 hours ago

Metro Manila Philippines Buscojobs Full time

Overview

Responsible for responding to customer inquiries and complaints regarding Xerox's records, billings, contract renewals, and supply returns. Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.

Responsibilities
  • Responds to telephone inquiries and complaints using standard scripts and procedures
  • Gathers information, researches/resolves inquiries and logs customer calls
  • Communicates appropriate options for resolution in a timely manner
  • Informs customers about services available and assesses customer needs
Qualifications
  • Fluent in English, both written & verbal
  • Amenable to work pure work onsite in Mckinley Hills, Taguig City
  • Amenable to work Night Shift / Graveyard Shift
  • Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • Excellent communication skills, both verbal and written
  • Excellent interpersonal
  • A demonstrated commitment to high professional ethical standards and a diverse workplace
  • Excels at operating in a fast pace, community environment
  • Ability to look at situations from several points of view
  • Persuasive with details and facts. High comfort level working in a diverse environment
Primary Skillset Needs
  • Strong organizational, time management and follow up skills – ability to multitask.
  • Ability to assess issues for swift problem resolution.
  • Strong business acumen; knowledge of different market segments
  • Excellent customer service, interpersonal and communications skills – fluent in English
  • Ability to build and maintain relationships.
  • Knowledge of the various Originations processes and procedures
  • Strong analytical and presentation skills
#J-18808-Ljbffr

  • One Day Process Customer Care Service Representative

    1 week ago

    , Metro Manila, Philippines Buscojobs Full time

    One Day Process Customer Care Service Representative Job Description overview: Customer service representatives assist customers with complaints and questions, provide information about products and services, take orders, and process returns. They may support sales when helping customers understand products and answers about reservations. Responsibilities...

  • Customer Care Representative

    2 weeks ago

    Bonifacio Global, Metro Manila, Philippines Nezda Technologies, Inc. Full time ₱216,000 - ₱252,000 per year

    About the role As a Customer Care Representative, you will be the voice of our local insurance company, providing exceptional customer service and support to our valued policyholders. In this full-time, day shift position based in Bonifacio Global City Taguig City Metro Manila, you will be responsible for handling a variety of customer inquiries and...

  • Customer Service Representative

    2 weeks ago

    Metro Manila, Philippines Lexie Business Staffing Full time

    WE’RE HIRING: Customer Service Representative Location: Makati Salary: Earn up to ₱27,000 Job Overview: We are looking for passionate and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will handle customer inquiries, provide accurate information, and ensure excellent service delivery. Whether you...

  • Customer Care Representative

    2 days ago

    Manila, National Capital Region, Philippines Outsourced Full time ₱1,200,000 - ₱2,400,000 per year

    About Us:Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and...

  • Customer Service Representative For Healthcare Account

    18 hours ago

    , Metro Manila, Philippines Buscojobs Full time

    Customer Service Representative - Healthcare Account Location: Shaw Boulevard, National Capital Region Posted today Job Description WE'RE HIRING FOR CUSTOMER SERVICE REPRESENTATIVE Minimum Requirements: At least High School Graduate With 6 months of experience in the BPO Amenable to work onsite Note: All interviews will be conducted virtually. Compensation...

  • Customer Care Associate

    2 weeks ago

    , Metro Manila, Philippines Caldwell Communications Full time

    Customer Care Associate - Chat/Non Voice - START ASAP Join to apply for the Customer Care Associate - Chat/Non Voice - START ASAP role at Caldwell Communications Customer Care Associate - Chat/Non Voice - START ASAP 6 days ago Be among the first 25 applicants Join to apply for the Customer Care Associate - Chat/Non Voice - START ASAP role at Caldwell...

  • Customer Care Consultant

    4 days ago

    Ortigas, Metro Manila, Philippines Satellite Office Full time ₱300,000 - ₱450,000 per year

    CUSTOMER CARE CONSULTANTWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE CONSULTANT?Deliver outstanding on brand' customer service...

  • Customer Care Officer

    1 week ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview Explore customer care officer positions in Makati, Philippines. These roles involve managing customer relationships, resolving issues, and providing support. Requirements typically include excellent communication, problem-solving abilities, and a customer-centric approach. Opportunities include customer service, client relations, and call center...

  • Customer Care Representative

    4 days ago

    Manila, National Capital Region, Philippines Xe Full time ₱300,000 - ₱600,000 per year

    DescriptionAt Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we...

  • Customer Care Representative

    4 days ago

    Manila, National Capital Region, Philippines xe Full time $40,000 - $60,000 per year

    DescriptionAt Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we...