BPO Manager

2 days ago

Metro Manila Philippines NTT DATA North America Full time

Join to apply for the BPO Manager role at NTT DATA North America Supervises team that performs training and provides subject matter expertise on clinical reviews needed to resolve and process appeals. Reviews medical records and clinical data to determine medical necessity for services in accordance with policies, guidelines, and National Committee for Quality Assurance (NCQA) standards. Roles and Responsibilities Provides guidance on preparing case reviews for Medical Directors by researching the appeal, reviewing applicable criteria, and analyzing the basis for the appeal. Ensures timely review, processing, and response to appeal in accordance with State, Federal and NCQA standards. May also perform clinical reviews. Communicates with providers, facilities and other departments regarding appeal requests. Generates appropriate appeals resolution communication and reporting for the member and provider in accordance with company policies, State, Federal and NCQA standards. Works with leadership to increase the consistency, efficiency, and appropriateness of responses of all appeal requests. Partners with interdepartmental teams to improve clinical appeals processes and procedures to prevent recurrences based on industry best practices. Individuals have a well-rounded knowledge of the policies and procedures for appeals processing, specifically for Medicaid and medical necessity review. Uses sound judgement, especially in non‑routine appeals, to make decisions to keep the appeal process moving forward in accordance with contractual timeliness standards. Maintain files on individual appeals by gathering, analyzing and reporting verbal and written member and provider appeals. Review claim appeal for reconsideration and recommend approvals/denials based on determination level or prepare for medical review presentation. Prepare case recommendations for medical review as necessary. Qualifications 1-3 years of experience in processing appeals or utilization management. RN – Registered Nurse – State required Licensure and/or Compact State Licensure. Knowledge of utilization management process. Knowledge of NCQA, Medicaid regulations. Good communication (Demonstrate strong reading comprehension and writing skills). Able to work independently, strong analytic skills. Required shift timings – US daytime. #J-18808-Ljbffr

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