Team Leader

3 days ago

Metro Manila Philippines OFFSHORE BUSINESS PROCESSING INC. Full time

Job Summary HMO on Day 1 Receive promising perks and rewards Experience travel opportunities Get recognized for what you do Achieve work-life balance Improve exponentially with enhanced learning Responsibilities Develop and maintain an energetic, high performance company culture that inspires employee commitment, implement Rewards and Recognition programs that drive key behaviors and motivate employees Provide work direction of all team members on enhancing organization performance and career progression Manage the day-to-day operation of the accounts of the company Manage staffing level to ensure that staffing needs meets business requirements Manage and coordinate workflow to achieve established business targets and objectives. Develops action plan, key projects and initiative to bridge gaps. Ensure that all performance and service standards are met in the areas of quality, processing time and productivity Attend regular meetings with management to improve productivity, product knowledge, and customer satisfaction Deliver complex client engagements that help identify, design, and implement creative business solutions for the company Submit weekly and monthly report to the Team Manager / Director of Business Operations Address the needs, concerns, performance issues, motivation issues, and conflicts of the Teams Partner with Human Resources, Training and Quality departments to develop and implement policies and programs to support the company’s business strategies Enhance overall value through assessing service level operation efficiencies and streamlining processes to ensure that our requirements are met in a cost-effective manner Keep customer needs at the forefront of all business strategies, initiatives and decisions and evaluate all actions in terms of their value to the customer Understand customer service level agreements as assigned Requirements Candidate must have a minimum of 3 years' experience as a Team Leader in a BPO environment Possesses excellent communication skills: listening, verbal and written. Proficient in MS Office, Strong PowerPoint and Excel skills Demonstrated ability to implement and develop strategies, build action plans and set goals Possesses excellent reporting skills Previous leadership/supervisory experience in a BPO environment/freight forwarding company Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization and planning skills Demonstrated ability to deal with issues involving clients Demonstrated experience in handling complex employee issues Must know how to mentor staff Must be extremely knowledgeable of process and client management Must have experience in developing business processes leading to increased operational efficiency Exhibits good understanding of statistical reports, workforce management and staffing Willing and able to work on a shifting schedule and holiday Applicants must be willing to work in Ortigas or Cuba #J-18808-Ljbffr

  • Team Leader

    11 hours ago

    Bonifacio Global, Metro Manila, Philippines TECHNOGLOBAL TEAM, INC. Full time ₱800,000 - ₱1,200,000 per year

    WE'VE GOT YOU COVERED Dependable HMO and free lunch daily – so you can save more and stress less. #WeAreTGT in BGC: Great Place to Work CertifiedHealth & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insuranceRewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards,...

  • Team Leader

    3 weeks ago

    , Metro Manila, Philippines Spotlight Retail Group (SRG) Full time

    Overview Join to apply for the Team Leader - Melville role at Spotlight Retail Group (SRG) . Are you passionate about the great outdoors and delivering top-notch customer experiences? We’re hiring a Team Leader for Melville to lead our journey to retail success with Anaconda. What’s in It For You Competitive salary package – plus quarterly profit share...

  • Team Leader

    4 weeks ago

    , Metro Manila, Philippines Spotlight Retail Group (SRG) Full time

    Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Are you passionate about the great outdoors and delivering top-notch customer experiences? If so, we’d love to hear from you! Join the team at Anaconda as our next Team Leader and lead our journey to retail success. What’s in It for You? Competitive...

  • Team Leader

    3 weeks ago

    , Metro Manila, Philippines GameClub SEA Full time

    Player Support Squad Leader Location: Onsite – Ortigas, Pasig City, PhilippinesEmployment Type: Full-TimeLevel: Team Leader / SupervisorReporting to: Player Support ManagerIndustry: Gaming / Digital Entertainment About GameClub GameClub is all about great games and even greater player experiences. As we continue to grow our global community, we’re...

  • Work Assignment Team Leader

    2 weeks ago

    , Metro Manila, Philippines Arqamidis Full time

    Empowering Nation Building | Arqamidis | AECOM partner | ULI Global Trustee | AICP LEED AP Scope of Work Arqamidis, in support of AECOM, has excellent career opportunities for a creative, highly talented and experienced Work Assignment Team Leader for the Partnership for Global Infrastructure and Investment (PGI) Fund Task Order (TO) funded by the U.S....

  • Team Leader

    6 days ago

    Tunasan, Metro Manila, Philippines Office Symmetry Full time ₱400,000 - ₱800,000 per year

    About the role As a Team Leader at Office Symmetry, you will play a crucial role in overseeing and supporting a team of customer service professionals. This full-time position is based in Tunasan Muntinlupa City, Metro Manila, and offers an excellent opportunity to develop your leadership skills while contributing to the success of a growing...

  • Team Leader

    7 days ago

    , , Philippines Tractor Supply Full time

    Essential Duties and Responsibilities The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience. The Team Leader is also responsible for promoting a safe and productive work environment for all Team Members,...

  • Team Leader

    7 days ago

    , , Philippines Movate Technologies Services Limited Full time

    Qualifications Between 1 – 3 years experience in technical service desk environment as Team Leader Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote...

  • Team Leader

    3 days ago

    , Metro Manila, Philippines Grand Hyatt Full time

    Team Leader – F&B Service Join to apply for the Team Leader – F&B Service role at Grand Hyatt. Summary Grand Hyatt Manila offers a myriad of exciting experiences and dramatic restaurant concepts making it a destination within a destination. Embracing the philosophy, we bring moments of more to everything that we do. Responsibilities We are seeking a...

  • Team Leader

    2 weeks ago

    , , Philippines transcosmos Europe Full time

    Team Lead This role is provided by transcosmos Europe. Your actual pay will be based on your skills and experience. Talk with your recruiter to learn more. Base Pay Range The Team Leader is responsible for providing and supporting the day-to-day provision of services and for promoting the technical knowledge and understanding of the End User Helpdesk team in...