Sr. Finance Manager

3 weeks ago

Metro Manila Philippines Compass Experience Labs Full time

Overview We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but we believe it offers much more If you enjoy delighting customers and leveraging data to provide valuable insights to clients, Compass could be your ideal workplace Job Summary The Senior Finance Manager will lead the financial planning, budgeting, and forecasting processes across our global BPO operations. The resource will provide actionable insights to senior leadership, optimize financial performance, and support data-driven decision-making to drive profitability and operational efficiency. Responsibilities Lead FP&A processes: Drive annual budget, quarterly forecasting, and long-range planning cycles across all BPO business units and geographies. Strategic Analysis: Deliver insightful financial analysis (variance analysis, margin analysis, scenario planning) to support business decisions and improve operational efficiency. Reporting & Dashboards: Develop and maintain financial models, management reports, and executive dashboards tailored to BPO-specific metrics (e.g., seat utilization, agent productivity, client profitability). Business Partnering: Act as a trusted financial advisor to operations, sales, and account management teams. Collaborate closely with business leaders to align financial plans with business strategy. Performance Monitoring: Track and analyze KPIs specific to the BPO industry, including SLA penalties, attrition costs, client onboarding costs, and FTE-to-revenue ratios. Cost Management: Identify cost-saving opportunities and ensure operational expenses are aligned with forecasted revenue and profitability targets. Client Profitability: Conduct detailed margin analysis at the client level and support pricing strategies for new and renewed contracts. Leadership & Team Development: Manage and mentor a small team of FP&A analysts; foster a high-performance, collaborative culture. Qualifications Bachelor’s degree in Finance, Accounting, Economics, or a related field (MBA or CPA preferred). 7+ years of experience in FP&A, with at least 3 years in a leadership or managerial role. Prior experience in the BPO industry or related outsourcing environment is required. Strong knowledge of financial modeling, forecasting techniques, and data analysis. Advanced Excel and PowerPoint skills. Excellent communication, interpersonal, and presentation skills. Strong business acumen and a proactive, problem-solving mindset. Location Metro Manila, Philippines #J-18808-Ljbffr

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