Information Technology Help Desk Technician L1/L2/Team Lead

1 day ago

Manila, National Capital Region, Philippines BROCENT Full time ₱600,000 - ₱1,200,000 per year

Company Description

BROCENT is a Global IT Managed Service Provider utilizing a "Platform + Service" model driven by Big Data & AI. We provide comprehensive IT Support & Maintenance Plans across 100+ countries, enhancing IT Return on Investment and reducing Total Cost of Ownership (TOC). Our flexible management framework allows clients to optimize IT infrastructure through assessments and audits, improving operational efficiency and IT management effectiveness. With over 2,500 skilled IT professionals, our Service Command Center and Network Operation Center manage 1,500+ certified engineers addressing IT requests, incidents, and system alerts for over 600,000 system sets globally. As part of our expansion, we have established new service centers in Poland, USA, Malaysia, and Thailand in 2024, with more planned for 2025.

Role Description

We have multiple openings for IT helpdesk Level1 & Level 2 positions along with Team lead/Supervisor positions as well on contract for KL ,Malaysia location. in Manila for an Information Technology Help Desk Technician L1/L2/Team Lead. The role involves providing technical support, troubleshooting and resolving hardware and software issues, managing IT requests, and ensuring timely response to system alerts. The successful candidate will coordinate with other IT teams, document resolutions, and contribute to continuous improvement initiatives.

Location: KL ,Malaysia(Only who are authorized to work in Malaysia can apply)

***Candidate should be Bilingual ,Chinese & English for L2 and Supervisor position****

Qualifications

  • Minimum 2 to 3 years of experience in IT ServiceDesk/Help desk
  • Technical Support, Troubleshooting, and Resolving Hardware and Software Issues
  • Experience in managing IT requests, incidents, and system alerts
  • Proficiency with IT Service Management tools and applications
  • Strong Communication and Customer Service skills
  • Ability to work under pressure and manage multiple tasks
  • Experience as a Team Lead or in a supervisory role is a plus
  • Relevant certifications such as CompTIA A+, ITIL, or Microsoft MCSA/MCSE are beneficial
  • Bachelor's degree in Information Technology, Computer Science, or related field preferred

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