Training Specialist

Training Specialist – Enablement Location: Hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. The position requires presence in the office at least three days a week every other week to support new employee onboarding. Role Hours: Expected working hours are from 12:00 AM to 9:00 AM (flexible) based on Philippine Time Zone (PHT). About Point Our mission is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life‑changing goals. With over $175 million raised from top investors such as Andreessen Horowitz, WestCap, Greylock, and Prudential, we are scaling fast. We are building a category‑defining company in home equity, earning a 4.7 Trustpilot rating and an A+ from the BBB for over 15,000 customers. We are a Certified Great Place to Work and a Fortune Best Workplace in the Bay Area. The hybrid role offers flexibility while fostering strong collaboration and a people‑first culture in the Philippines. About the Role The Training Specialist (Enablement) supports change enablement and program execution across CX and Production, helping teams adopt new tools, processes, and policies efficiently. Acting as a junior counterpart to the Training Lead, this role manages smaller‑scale projects end‑to‑end—from intake through delivery—and ensures smooth cross‑functional coordination. You’ll collaborate with SMEs, Instructional Designers, and Delivery teams to translate operational changes into clear, actionable training materials. Your Responsibilities Manage small enablement projects from intake through delivery, including scoping, planning, execution, and measurement. Conduct lightweight needs assessments to identify performance gaps and learning objectives under the guidance of the Training Lead. Coordinate with SMEs and Instructional Designers to translate process, tool, and policy changes into effective training deliverables. Ensure change communications, SOP updates, and training materials are aligned and delivered on time. Track project risks, dependencies, and rollout schedules; elevate blockers early. Maintain enablement documentation such as roadmaps, RACI matrices, project plans, and governance trackers. Partner with Delivery and Instructional Design teams to support smooth rollout and frontline adoption. Capture and report adoption metrics, identifying areas for reinforcement or remediation. Standardize templates, file‑naming conventions, and version‑control practices across programs. Support quarterly and monthly enablement planning, status reporting, and retrospectives. About You Bachelor’s degree in Business, Education, Communication, or a related field (or equivalent experience). 2–4 years of experience in training operations, enablement, project coordination, or process change. Strong project management and organizational skills with keen attention to timelines and details. Experience creating storymaps, design briefs, or documentation that guides content development. Foundational understanding of adult learning principles and how to apply them in structured, effective training. Proficiency with project management tools and productivity suites (Google Workspace, Asana, Jira, or Trello). Excellent written and verbal communication skills; ability to convey clarity and confidence. Strong collaborator who thrives in cross‑functional, fast‑paced environments. Comfortable managing multiple priorities and working with evolving information. Our Benefits Competitive Pay: Market‑leading salary with regular reviews and comprehensive health insurance for you and your dependents. Career Advancement: Structured development programs, promotions, and certifications. Work‑Life Balance: 18 holidays and hybrid work options in a supportive environment. Global Experience: Collaborate with an international team and learn from global practices. Legal Disclaimers Philippines Data Privacy Statement California Consumer Privacy Act Notice #J-18808-Ljbffr