Implementation Training

Implementation Training & Development Specialist Join Wetr above to apply for the Implementation Training & Development Specialist role at Auctane About Us At Auctane, we help businesses deliver – whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever‑changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items – over $200 billion worth – to recipients around the globe. The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. Our values: Win as One, Delight Customers, Deliver Great Outcomes. About The Role The Learning & Development Specialist – Implementation Enablement drives the growth and effectiveness of our Implementation team by designing and delivering training programs that elevate onboarding, call campaign execution, and customer‑facing performance. This role partners closely with Implementation Managers, team leaders, Sales, Marketing, and Enablement to ensure our customer onboarding and retention goals are met. You’ll facilitate new hire onboarding, run ongoing skills training, coach team members through real merchant calls and campaigns, and introduce AI‑powered tools and coaching techniques to help our Implementation team scale and improve quality. You will also help launch training for new products, features, and initiatives while creating content that empowers Implementation to deliver exceptional onboarding experiences. This position is fully onsite, located in Manila. What will you be doing? Deliver learning program sessions and materials Lead onboarding programs for new Implementation hires. Facilitate role‑based skills and product training sessions, including feature deep dives and process refreshers. Maintain delivery guides, playbooks, and supporting materials to ensure consistency. Coach and develop team members Observe calls (both live and recorded) to provide actionable feedback and support skill development. Run side‑by‑side coaching sessions and structured nesting programs. Partner with Managers to report on skill progression and support performance improvement plans. Pilot and employ AI tools to provide automated call feedback, trend reporting, and improvement recommendations. Ensure employees are operating at or above established departmental quality standards. Embodies Auctane’s mission, vision, and values throughout programming and coaching. Design & improve training content Build or update content for new features, product updates, and Implementation workflows. Create self‑serve resources, job aids, and recorded micro‑learnings to supplement live training. Gather feedback from Implementation Managers and leaders to continually improve program impact. Cross‑functional collaboration Partner with Sales and Marketing to ensure the Implementation team is prepared for go‑to‑market initiatives, call campaigns, and feature launches. Collaborate with Enablement to align with broader company training strategies and avoid duplication of effort. Work with Product and RevOps to ensure training reflects current tools, data, and processes. What are we looking for? 2–3 years of experience in Implementation, Customer Success, or a similar customer‑facing SaaS role. 1–2 years of experience delivering formal training programs or acting as a facilitator. Proven ability to coach others on call effectiveness, consultative discovery, or customer engagement. Strong written and verbal communication skills; able to simplify complex topics for learners. Comfortable using technology, including AI tools or call coaching platforms, to drive performance improvement. Highly collaborative; experienced in partnering across departments to align on strategy and execution. English fluency in written and oral communication. What will make you stand out? Basic understanding of adult learning theories (Andragogy, Self‑Directed, Experiential). Basic understanding of instructional design models (ADDIE, UbD, ARCS). Comfort working with AI‑powered coaching, call analytics, or conversational intelligence tools (e.g., Gong, Chorus, Mindtickle). Proficient in two or more Auctane products and/or service offerings. Strong understanding of shipping/eCommerce platforms or Auctane products (ShipStation, ShipEngine, etc.). Secondary language proficiency: Spanish, French, and/or German. The Tech G‑Suite Salesforce or other CRM systems Ticketing systems such as Zendesk or JIRA What do we offer? Health & Well‑being HMO Medical Insurance Tiered maximum benefit limit based on job level. Comprehensive coverage for the employee and up to two dependents. Dental Insurance Coverage for essential dental care services. Mental Health & Employee Assistance Program (EAP) Access to confidential counseling and support services for mental health and personal challenges. Wellness Program Initiatives and resources designed to promote physical and mental well‑being. Financial Security & Compensation Enhancements Competitive base salary with opportunities for performance bonuses. Life Insurance Financial protection for your loved ones. Accidental Death and Dismemberment (AD&D) Insurance Additional financial protection in the event of accidental death or dismemberment. Meal and Clothing Allowance Up to 3,000 PHP per month for meal and clothing expenses. Bonuses and Supplemental Income Opportunity to earn extra wages through company contests and incentives. Time Off & Work‑Life Balance Paid vacation days – 15 days per year, with additional days increasing with tenure. Paid sick days – 15 days per year. Paid holidays – Observation of statutory national and local holidays. Bereavement leave – Supportive leave in times of personal loss. Professional Development & Recognition Support for continuous learning and professional development. Referral Program Incentives for recommending great talent to join the team. Seniority level : Mid‑Senior level Employment type : Full‑time Job function : Human Resources Industries : Software Development Taguig, National Capital Region, Philippines – 4 days ago #J-18808-Ljbffr