40670305721 - Senior Customer Experience Representative

Associate III, Customer Support

Taguig, National Capital Region | Ingram Micro

Posted today

Job Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role

• Seasoned individual contributor. Works under limited supervision for routine situations.
• Provides assistance and training to lower level employees. Problems typically are not routine and require analysis to understand.
• Mentors junior staff; may act as a lead or informal team leader.
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or making recommendations. Generally works independently.

Education: College degree and minimum 3 years experience in functional area. This is not a complete listing of duties.

Associate II, Customer Support

Taguig, National Capital Region | Ingram Micro

Posted today

Job Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc. May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role

• Established and productive individual contributor. Works under moderate supervision. Problems faced are typically routine but may require interpretation.
• Maintains and communicates information; provides administrative or technical support at an intermediate level.
• May follow established procedures; requires instructions on new assignments.
• College degree and 3 years of general experience or 2 years functional experience.

Customer Service Representative

Taguig, National Capital Region | GDV Business Services Co.

Posted today

Job Description

URGENT HIRING for Customer Service Representative and Technical Support Representative. You will provide expert advice and information to customers regarding products and services, with a focus on profitability and client conversion.

Perks/Benefits

• Work onsite; HMO up to 400,000 with coverage on day 1; medicine reimbursement; high-level benefits
• On-site and WFH equipment provided (as applicable)
• Multiple shift types and flexible schedules; paid training; promotions; miscellaneous allowances
• COVID-19 considerations: virtual processes; no assessment conducted

Qualifications

• College graduate in any computer-related field for TSR positions; 12+ months BPO experience; college undergrad or associate graduates with 2+ years BPO experience; onsite required
• English communication skills; willingness to work onsite

Salary

Salary up to Php31,000 per month; multiple postings show ranges from Php22,000 to Php35,000 depending on role.

Customer Service Representative

Taguig, National Capital Region | GDV Business Services Co.

Posted today

Job Description

Repeated posting with same details as above for Customer Service Representative and Technical Support roles; includes onsite requirements and extensive benefits.

Customer Service Representative

Taguig, National Capital Region | GDV Business Services Co.

Posted today

Job Description

Summary: Customer service representatives help customers with complaints, questions, orders, and returns; may contribute to sales. See specific postings above for details.

Sapient Global Services – Inbound/Customer Service Representative

Muntinlupa, National Capital Region | Sapient Global Services

Posted today

Job Description

Responsibilities include handling large volumes of calls, identifying customer needs, providing information, managing complaints, and ensuring follow-up for resolution.

Salary/Requirements

Salary up to Php25,000 per month; 1 year typical experience; English skills required; onsite in Muntinlupa; long-standing description of benefits and schedule included in postings.

Accenture – Customer Service Representative

Taguig, National Capital Region | Accenture

Posted today

Job Description

Open to college graduates, undergraduates, and associate degree graduates with at least 1 year of BPO experience. Responsibilities include managing customer issues, documenting troubleshooting, and identifying root causes; onsite at BGC when recalled.

Benefits

• Competitive salary, bonuses, and incentives
• Night differential and inclusive benefits
• HMO from day 1, life insurance, retirement plan
• Flexible working arrangements and career growth opportunities

Other postings

RMB Solutions Inc. – Site in Taguig: responsibilities include inbound calls, data management; Dietician/Nutritionist background required for some roles; salary up to Php29,000; onsite/work shift details vary.

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