40670305721 - Senior Customer Experience Representative

Job Postings Overview

Location: Taguig, Makati, Makati City, Alabang, Makati, Muntinlupa – National Capital Region (various postings)

Posted: today or 20 days ago (per posting)

Company: Ingram Micro; SetSchedule; M and J Recruitment Firm; CEMEX; Confidential postings

Note: This description consolidates multiple similar customer support roles listed in the original content. Each role contains responsibilities and qualifications typical for customer support/CS positions within BPO and tech companies. Refer to each section for specific requirements.

Responsibilities :

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc.
• Follows up on customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Documents customer concerns and forwards complaint trends to appropriate departments.
• Data entry and use of internal databases to answer customer questions; write internal/external non-technical documentation.
• Provide administrative or technical support at a senior/intermediate level; may mentor junior staff.
• May supervise or lead teams or workstreams; work on assignments that are moderately difficult and require judgment.
• Prepare and issue work schedules, deadlines, and duty assignments as applicable to the role.

What you bring to the role (typical qualifications across postings):

• College degree and experience in the functional area; 2–5+ years depending on level (associate/senior/lead) with substantial understanding of the job.
• Ability to work under varying supervision levels (limited to moderate supervision for some roles; independent within established procedures for others).
• Strong communication skills; ability to explain practices, procedures and policies; problem-solving mindset; attention to detail.
• Proficiency in data entry, use of CRM/internal databases, and knowledge-base navigation.
• Lead/mentorship experience may be required for senior roles.
• Experience with cross-functional coordination and sometimes informal team leadership.
• Willingness to adapt to a fast-paced environment and changing requirements.

Typical qualifications by posting (selected examples) :

• Senior role: College degree; minimum 3 years in a functional area; ability to mentor; lead teams; remote/hybrid/onsite options as posted.
• Associate II role: College degree plus 3 years general experience or 2 years functional experience; ability to work under moderate supervision.
• Customer Service Representative: 2 years college completed; 3 years BPO experience preferred; strong English; willingness to work on shifting schedules; Makati/Alabang sites mentioned.

Example job postings (summaries) :

• Senior Customer Experience Representative – Taguig; responsibilities include handling calls, referrals, data entry, and documenting customer concerns; requires college degree and ~3+ years experience.
• Associate II, Customer Support – Taguig/Makati; describes similar responsibilities and moderate supervision expectations; requires college degree and 3 years general or 2 years functional experience.
• Customer Support Representative (Amazon) – Makati; responsibilities include customer service, conflict resolution, and attention to detail; qualifications include 2 years college + 3 years BPO; night shift often required.

Note on posting completeness : The original text contains multiple postings with overlapping information. The core theme across all postings is customer support/CS roles with emphasis on communication, problem-solving, and alignment to BPO/customer service standards.

Expiry : Not explicitly expired in the provided text. IsExpired: false