Customer Care Representative-35-14

3 weeks ago

Ilocos Sur Philippines Buscojobs Full time

Call Center Representative

Customer Care Representative 35 14 jobs in San...

Posted today

Job Description

Call Center Representative | Content Moderation Account
Virtual Process (must have laptop/desktop)
1 Day Process Only | Same Day JOB OFFER (easy process)

20,000 to 25,000 Salary Package + 50,000 Sign-On Bonus

  • at least HS/SHS Graduate
  • must have at least 1-Year Call Center Experience

APPLY NOW

Call Center

Posted today

Job Description

IT Engineer (Voice & Telephony)

Keep the conversation flowing with crystal-clear connections

Job Summary

We are seeking a skilled IT Engineer (Voice & Telephony) to support, manage, and enhance our call center\'s voice and telephony infrastructure. The role will ensure seamless, reliable, and high-quality communication systems that empower our teams to deliver exceptional customer service.

Key Responsibilities
  • Install, configure, and maintain voice and telephony systems (VoIP, PBX, SIP, call routing, etc.) across the call center.
  • Monitor system performance and address network or voice quality issues to ensure optimal uptime.
  • Provide technical support for call center voice platforms, including troubleshooting hardware, software, and connectivity issues.
  • Manage integrations between telephony platforms, CRM systems, and workforce tools.
  • Perform routine system checks, upgrades, and patches to maintain secure and reliable voice operations.
  • Collaborate with IT, operations, and vendors for system improvements, migrations, or expansions.
  • Create and maintain documentation for telephony infrastructure, configurations, and support procedures.
  • Train and assist internal teams with proper use of telephony systems.
Qualifications
  • Bachelor\'s degree in Information Technology, Computer Engineering, or related field (or equivalent work experience).
  • Minimum 2–4 years\' experience in IT support or engineering with a focus on voice and telephony systems.
  • Strong knowledge of VoIP, SIP, PBX systems, call routing, and IVR.
  • Experience with call center platforms (Genesys, Avaya, Cisco, Five9, or similar) preferred.
  • Familiarity with networking protocols (LAN/WAN, TCP/IP, QoS) and troubleshooting tools.
  • Excellent problem-solving and communication skills.
  • Ability to work in a fast-paced, 24/7 call center environment with shifting priorities.
What We Offer
  • Competitive salary and benefits package.
  • Opportunity to work with cutting-edge telephony technology.
  • Collaborative and growth-oriented workplace.
  • Be a key player in keeping conversations clear and connections strong.
Call Center Agent

Job postings continue for various locations (Bagumbayan, NCR; Taguig; Muntinlupa; Alabang; Alabang Town Center) with roles including Full-time Call Center Agent, Call Center Representative, and related positions.

Job Description

Descriptions vary by posting but commonly include duties such as handling inbound/outbound calls, customer support, data entry, and telephony-related tasks. Some postings mention training requirements and onboarding processes.

Qualifications (typical)
  • 1 year of relevant BPO experience often required; some roles accept no BPO experience for Senior High School graduates/college undergraduates.
  • Excellent communication skills, both verbal and written.
  • Willingness to work in a fast-paced environment and in shifts (including overnight when required).
  • Basic computer and internet navigation skills.
What We Offer (typical)
  • Competitive base salary with uncapped commissions or incentives.
  • Paid training and opportunities for promotion.
  • Health insurance and other benefits in some postings.

Note: This listing contains multiple job postings with varying requirements and locations. Please review each posting for specific duties, qualifications, and benefits.

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