Customer Care Representative-35-14
3 weeks ago
Call Center Representative
Customer Care Representative 35 14 jobs in San...
Posted today
Job DescriptionCall Center Representative | Content Moderation Account
Virtual Process (must have laptop/desktop)
1 Day Process Only | Same Day JOB OFFER (easy process)
20,000 to 25,000 Salary Package + 50,000 Sign-On Bonus
- at least HS/SHS Graduate
- must have at least 1-Year Call Center Experience
APPLY NOW
Call CenterPosted today
Job DescriptionIT Engineer (Voice & Telephony)
Keep the conversation flowing with crystal-clear connections
Job Summary
We are seeking a skilled IT Engineer (Voice & Telephony) to support, manage, and enhance our call center\'s voice and telephony infrastructure. The role will ensure seamless, reliable, and high-quality communication systems that empower our teams to deliver exceptional customer service.
Key Responsibilities- Install, configure, and maintain voice and telephony systems (VoIP, PBX, SIP, call routing, etc.) across the call center.
- Monitor system performance and address network or voice quality issues to ensure optimal uptime.
- Provide technical support for call center voice platforms, including troubleshooting hardware, software, and connectivity issues.
- Manage integrations between telephony platforms, CRM systems, and workforce tools.
- Perform routine system checks, upgrades, and patches to maintain secure and reliable voice operations.
- Collaborate with IT, operations, and vendors for system improvements, migrations, or expansions.
- Create and maintain documentation for telephony infrastructure, configurations, and support procedures.
- Train and assist internal teams with proper use of telephony systems.
- Bachelor\'s degree in Information Technology, Computer Engineering, or related field (or equivalent work experience).
- Minimum 2–4 years\' experience in IT support or engineering with a focus on voice and telephony systems.
- Strong knowledge of VoIP, SIP, PBX systems, call routing, and IVR.
- Experience with call center platforms (Genesys, Avaya, Cisco, Five9, or similar) preferred.
- Familiarity with networking protocols (LAN/WAN, TCP/IP, QoS) and troubleshooting tools.
- Excellent problem-solving and communication skills.
- Ability to work in a fast-paced, 24/7 call center environment with shifting priorities.
- Competitive salary and benefits package.
- Opportunity to work with cutting-edge telephony technology.
- Collaborative and growth-oriented workplace.
- Be a key player in keeping conversations clear and connections strong.
Job postings continue for various locations (Bagumbayan, NCR; Taguig; Muntinlupa; Alabang; Alabang Town Center) with roles including Full-time Call Center Agent, Call Center Representative, and related positions.
Job DescriptionDescriptions vary by posting but commonly include duties such as handling inbound/outbound calls, customer support, data entry, and telephony-related tasks. Some postings mention training requirements and onboarding processes.
Qualifications (typical)- 1 year of relevant BPO experience often required; some roles accept no BPO experience for Senior High School graduates/college undergraduates.
- Excellent communication skills, both verbal and written.
- Willingness to work in a fast-paced environment and in shifts (including overnight when required).
- Basic computer and internet navigation skills.
- Competitive base salary with uncapped commissions or incentives.
- Paid training and opportunities for promotion.
- Health insurance and other benefits in some postings.
Note: This listing contains multiple job postings with varying requirements and locations. Please review each posting for specific duties, qualifications, and benefits.
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