Online Customer Experience Specialist

4 weeks ago

Quezon City, Philippines Acquire Full time
## Online Customer Experience SpecialistWe’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldROLE AND RESPONSIBILITIES INCLUDE REQUIREMENTS & BENEFICIAL EXPERIENCE • High level of written English • Proficient in Microsoft 365 • Experience in similar role (Customer service/sales/tech support) preferred • Preferred similar role in the retail Telco industry or similar • Computer literate & technically competent PREFERRED SKILLS & QUALITIES • Excellent verbal & written communication • Time management & prioritization • Proactive • Initially part time (20 hours/week) with an opportunity to move to full time after 3-6 months • Processing new subscription orders including set up of all required customer details, invoicing and payment arrangements • Level 1 online customer enquiries management (via email) • Updating CRM (Simple / One Bill / HubSpot) immediately upon completion of a task/action • Ad-hoc tasks to support the on-shore team performance and growthJoin the A-Team and experience the A-LifeAcquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to Please refer to our Privacy Policy at
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