Customer Loyalty Specialist

6 days ago

Cebu City, Central Visayas, Philippines Online Stores, PA LLC Full time ₱900,000 - ₱1,200,000 per year

We are seeking a detail-oriented and customer-focused
Customer Loyalty Specialist
to join our team. This role is dedicated to supporting customers post-sale by ensuring accuracy, resolving issues, and providing a seamless experience that builds long-term loyalty. The specialist will handle order-related tasks such as providing tracking details, processing returns, managing escalations, and ensuring every interaction reflects our commitment to exceptional customer service.

Job Responsibilities

  • Provide order-related support post-sale, including tracking information, return labels, and RMA processing.
  • Investigate and resolve customer concerns efficiently and professionally.
  • Address and respond to customer reviews, ensuring concerns are acknowledged and resolved.
  • Handle customer escalations with empathy and problem-solving skills.
  • Correct order errors and ensure timely resolution.
  • Maintain productivity and quality standards to drive customer satisfaction and loyalty.
  • Collaborate with cross-functional teams when necessary to resolve complex issues.
  • Adhere to department processes while remaining flexible to assist with new initiatives as needed.
  • Consistently follow attendance and performance guidelines.

Hours

  • Monday – Thursday: 8:00 AM – 5:00 PM
  • Friday: 8:00 AM – 4:30 PM

Qualifications

  • High school diploma or equivalent required.
  • At least 1 year of customer service or call center experience.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Strong problem-solving and conflict resolution abilities.
  • Ability to work independently and manage a high volume of tasks while maintaining attention to detail.
  • Proficiency with Microsoft Office and comfort with computer-based systems.
  • Experience handling escalations and providing solutions in a fast-paced environment.
  • Bilingual in Spanish is a plus.

Job Details

  • Location: Remote
  • Communication Methods: Email, Phone, Chat
  • Employment Type: Full-Time

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