Head of Customer Success and Customer Experience
4 days ago
Ready to make an impact? At Hive Health and HPPI, a subsidiary of Hive Health, we’re on a mission to make healthcare radically more accessible for all—and we need passionate, driven individuals to help us make it happen. If you thrive in a fast‑paced, innovative environment and want to work on solutions that truly matter, we’d love to meet you We are seeking a strategic, hands‑on leader to build and scale our Customer Success and Customer Experience (CS & CX) teams. You will own the end‑to‑end customer journey—from onboarding to customer support—ensuring our members receive fast, empathetic, and high‑quality service across every touchpoint. Responsibilities As the Head of Customer Success & Customer Experience, your areas of responsibilities include: Lead end‑to‑end customer journey mapping, identifying opportunities and friction points to improve overall customer experience across all touchpoints Build, implement, and optimize the customer feedback loop, ensuring insights translate into product and service improvements Oversee the Customer Success team, ensuring that our support agents are able to consistently deliver a delightful user experience Serve as final escalation point for complex member concerns Partner with Product, Operations, and Marketing to represent the voice of the customer, and champion a patient‑first culture across teams within Hive Health Qualifications Minimum 4 years of relevant experience in customer experience, customer support, operations, or related fields With prior experience in scaling a 24/7 support operations in a startup or fast‑growth company Comfortable zooming out to strategy and zooming in to solve daily operational issues Excellent operational and analytical skills; fluent in metrics, dashboards, and process design Background in support softwares (e.g. Zendesk, Crisp) preferred Proactive, customer‑obsessed, and energized by building from the ground up Join our team as we revolutionalize healthcare in the Philippines—and beyond ✨ Day 1 benefits for full‑time employees – because we practice what we preach Enjoy comprehensive healthcare coverage for you and your dependent, and paid time off from the start.
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IT Service Desk
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Remote Global Head of Customer Success
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Pasig, Philippines Pro Coffee Gear Full timeA dynamic e-commerce company is seeking a Head of Customer Success to lead and evolve their global customer experience function. This strategic role involves owning customer experience, managing a high-performing team, and improving processes. The ideal candidate has 5+ years in customer success and prefers experience with Shopify. Join a collaborative...
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Head of Customer Success
4 days ago
Pasig, Philippines Hive Health Full timeA healthcare technology firm in Metro Manila is looking for a Head of Customer Success & Customer Experience. In this role, you will lead customer journey mapping and enhance service delivery across touchpoints. Candidates should have over 4 years' experience in customer experience, preferably within a startup environment. The position offers comprehensive...
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Head of Customer Experience
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Customer Success Manager
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