IT Service Desk

2 hours ago

Pasig, Philippines ConneX Customer Experience Full time

Company Information ConneX Customer Experience One San Miguel Avenue Building, Ortigas Center, Pasig City. Makati City Pasig City Metro Manila, National Capital Region 1600 Website: ConneX is a top IT and Business Process Outsourcing (BPO) company focused on streamlining operations and boosting efficiency for businesses worldwide. We deliver tailored technology solutions in customer support, data management, software development, and more—helping organizations optimize workflows, cut costs, and improve customer experiences. Job Description Core Responsibilities: Troubleshooting and Problem Resolution Diagnose and resolve hardware, software, and network problems. Assist users with technical issues, guiding them through solutions. Escalate complex issues to higher-level support when necessary. User Support Respond to user inquiries via phone, email, chat, or in-person. Provide clear and concise instructions to users. Maintain a positive and helpful attitude. Documentation and Knowledge Management Document solutions and procedures for future reference. Update knowledge base with new information. Incident and Service Request Management Log and track incidents and service requests. Prioritize and manage workload effectively. Ensure timely resolution of issues. Communication and Collaboration Communicate effectively with users and other IT team members. Provide regular updates on issue status. Collaborate with other IT teams to resolve complex issues. Proactive IT Management Identify potential issues and recommend preventative measures. Contribute to the improvement of IT processes and procedures. Security Adhere to security protocols and policies. Help users understand and follow security best practices. Vocational courses are accepted. #J-18808-Ljbffr

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