Customer Success Manager

5 days ago

Pasig, Philippines Cyberbit Full time

Cyberbit is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Cyberbit deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks using commercial-grade security tools to effectively train cyber professionals and students in industry-standard detection, response, and attack mitigation techniques. We are seeking a Cybersecurity-focused CSM proficient in SAAS technologies and technical training. This individual will play an instrumental role in maintaining and growing accounts in the Asia Pacific and Middle East regions and needs to be a self-starter who excels in a fast-paced, evangelistic startup environment and thrives on working with revolutionary technology. Responsibilities: Achieve mastery of Cyberbit technologies within 1-3 months. Conduct clear, crisp, and energetic product demonstrations that show the value of the product to customers and prospects – from SOC managers to CISOs. Guide analysts through simulated live-fire attacks, adjusting the approach depending on the skill level of the trainees and the customer objectives. Understand the unique needs of each customer and help them to succeed by providing detailed mapping of their training objectives to the Cyberbit content catalogue. Understand and track customer health by communicating with customers (onboarding calls, ongoing success calls, quarterly business reviews), analyzing usage data, and keeping all metrics updated in the appropriate internal tools. Use exceptional written and oral communication skills to support customers and internal initiatives – this includes, but is not limited to, PowerPoint presentations, product Q&A, product documentation. Play a critical role in improving the product by communicating customer-requested features clearly and concisely. Work closely with regional sales managers to stay aligned on assigned accounts. Key areas for collaboration are relationship mapping/org charting and upsell opportunities. Play a critical role in the contract renewal process. Requirements: 2+ years of experience providing cybersecurity technical training. 2+ years of experience with a customer success, support, or technical account management role within a cybersecurity-focused organization Associates, Bachelors, Masters, and/or PhD from a cybersecurity program – strong advantage. Strong ability to plan, multi-task, and manage time effectively in a remote working environment; meticulous notetaking is a must. Excellent written, verbal, and interpersonal communication skills; strong Excel and PowerPoint skills Works and presents in a systematic and orderly fashion, able to dive deeply into detail. Experience with Salesforce – strong advantage. Cybersecurity certifications from EC-Council such as Certified Incident Handler / Certified Security Analyst – strong advantage. Up to 20% travel to customer sites is possible. Seniority level: Mid-Senior level Employment type: Full-time Job function: Customer Service, Computer and Network Security #J-18808-Ljbffr

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