Customer Success Manager

2 weeks ago

Pasig, Philippines Cyberbit Full time

Cyberbit is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally.

Cyberbit deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks using commercial-grade security tools to effectively train cyber professionals and students in industry-standard detection, response, and attack mitigation techniques.

We are seeking a Cybersecurity-focused CSM proficient in SAAS technologies and technical training. This individual will play an instrumental role in maintaining and growing accounts in the Asia Pacific and Middle East regions and needs to be a self-starter who excels in a fast-paced, evangelistic startup environment and thrives on working with revolutionary technology.

Responsibilities:

  • Achieve mastery of Cyberbit technologies within 1-3 months.
  • Conduct clear, crisp, and energetic product demonstrations that show the value of the product to customers and prospects – from SOC managers to CISOs.
  • Guide analysts through simulated live-fire attacks, adjusting the approach depending on the skill level of the trainees and the customer objectives.
  • Understand the unique needs of each customer and help them to succeed by providing detailed mapping of their training objectives to the Cyberbit content catalogue.
  • Understand and track customer health by communicating with customers (onboarding calls, ongoing success calls, quarterly business reviews), analyzing usage data, and keeping all metrics updated in the appropriate internal tools.
  • Use exceptional written and oral communication skills to support customers and internal initiatives – this includes, but is not limited to, PowerPoint presentations, product Q&A, product documentation.
  • Play a critical role in improving the product by communicating customer-requested features clearly and concisely.
  • Work closely with regional sales managers to stay aligned on assigned accounts. Key areas for collaboration are relationship mapping/org charting and upsell opportunities.
  • Play a critical role in the contract renewal process.

Requirements:

  • 2+ years of experience providing cybersecurity technical training.
  • 2+ years of experience with a customer success, support, or technical account management role within a cybersecurity-focused organization
  • Associates, Bachelors, Masters, and/or PhD from a cybersecurity program – strong advantage.
  • Strong ability to plan, multi-task, and manage time effectively in a remote working environment; meticulous notetaking is a must.
  • Excellent written, verbal, and interpersonal communication skills; strong Excel and PowerPoint skills
  • Works and presents in a systematic and orderly fashion, able to dive deeply into detail.
  • Experience with Salesforce – strong advantage.
  • Cybersecurity certifications from EC-Council such as Certified Incident Handler / Certified Security Analyst – strong advantage.
  • Up to 20% travel to customer sites is possible.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Customer Service, Computer and Network Security

#J-18808-Ljbffr

  • Customer Success Manager

    2 weeks ago

    Pasig, Philippines Boldr Full time

    Overview A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members...

  • Customer Success Manager

    3 weeks ago

    Pasig, Philippines Acquire Intelligence Full time

    Overview People & Culture | Senior Recruitment Officer for Professional Complex Roles As a Customer Success Manager , you will manage a portfolio of clients, ensuring their success by driving product adoption, maintaining strong relationships, and addressing any concerns. Your strategic and analytical mindset will help you anticipate client needs and foster...

  • Customer Success Manager

    4 weeks ago

    Pasig, Philippines Acquire Intelligence Full time

    Acquire BPO is an award-winning business process outsourcing provider serving some of the world’s largest brands. We operate contact centers and back-office services from offshore, nearshore, and onshore locations globally, including Australia, the Dominican Republic, the Philippines, and the United States. Known for our commitment to safety, flexibility,...

  • Customer Success Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱1,200,000 - ₱2,400,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAcquire BPO is an award-winning business process outsource provider, to some of the world's largest brands operating...

  • Customer Success Manager

    4 weeks ago

    Pasig, Philippines A2 HOSTING Full time

    The Opportunity We’re looking for an Account Manager to join our Manila office. This role is ideal for someone who enjoys building relationships, solving problems, and helping customers grow their business with us. Each Account Manager will be the dedicated point of contact for several key clients (typically resellers and high-value hosting customers...

  • Customer Success Manager

    4 weeks ago

    Pasig, Philippines hosting.com Full time

    Overview The Opportunity We’re looking for an Account Manager to join our Manila office. This role is ideal for someone who enjoys building relationships, solving problems, and helping customers grow their business with us. Each Account Manager will be the dedicated point of contact for several key clients (typically resellers and high-value hosting...

  • Customer Success Specialist

    1 week ago

    Pasig, National Capital Region, Philippines Vector Solutions Full time ₱1,200,000 - ₱2,400,000 per year

    Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more.Our mission is to empower everyday heroes in the public, educational and commercial...

  • Customer Success Specialist

    6 days ago

    Pasig, Philippines Vector Solutions Full time

    Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector’s unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more. Our mission is to empower everyday heroes in the public, educational and commercial...

  • Customer Success Manager

    4 weeks ago

    Pasig, Philippines SHORE Solutions Inc. Full time

    time left to apply End Date: September 30, 2025 (30+ days left to apply) job requisition id R10486 We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Acquire BPO is an...

  • Customer Success Associate

    4 weeks ago

    Pasig, Philippines Iron Mountain Full time

    Overview At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert,...