Customer Success Associate

2 weeks ago

Pasig, National Capital Region, Philippines Hive Health Full time ₱900,000 - ₱1,200,000 per year

Ready to make an impact?
At Hive Health and HPPI, a subsidiary of Hive Health, we're on a mission to make healthcare radically more accessible for all—and we need passionate, driven individuals to help us make it happen. If you thrive in a fast-paced, innovative environment and want to work on solutions that truly matter, we'd love to meet you

Hi We're Hive Health
About Us
Hive Health
is on a mission to provide the best-in-class health plans for small-medium businesses (SMBs) in the Philippines. We offer comprehensive, hassle-free digital health insurance plans through our all-in-one platform. Founded at Harvard and Stanford and backed by top global investors such as Y Combinator, this award-winning startup is revolutionizing access to quality, affordable healthcare for millions of Filipinos, one SMB at a time.

About The Role
As a Customer Success Associate within the Medical Operations team, you will interact with our patients to address their concerns and inquiries related to availment of their Hive Health plan benefits. You will also be involved in identifying avenues for health plan policy improvements and developing enhancements for patient engagement. As one of the pioneering members of the team, you will work closely with the other functions in continuously delivering user experience improvements and introducing best-in-class strategies and processes that will help Hive Health provide an unparalleled healthcare experience for Filipinos.

Responsibilities
As a Customer Success Associate, your areas of responsibilities include:

  • Respond to member concerns and support operations during business hours to deliver an extraordinary patient experience, with after hour support as needed
  • Solicit and incorporate customer feedback into product development cycle
  • Manage relationships with member and provider
  • Support provider network and medical operations as needed
  • Develop and communicate customer insights to contribute to Hive's overall strategy for building a differentiated patient experience

Qualifications

  • Bachelor's degree, preferably nursing background or related medical field
  • At least 1 year of experience in customer success, accounts management, or related fields
  • Creative, strategic, and proactive in problem solving and identifying opportunities

Join our team as we revolutionalize healthcare in the Philippines—and beyond


Day 1 benefits for full-time employees
– because we practice what we preach Enjoy
comprehensive healthcare coverage
for you and your dependent, and
paid time off
from the start.


Grow with us
– mentorship, career development, and learning opportunities to help you thrive.


Global connections
– gain insights and support from top minds at Harvard, Stanford, and beyond.

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