Head of Customer Experience

2 weeks ago

Pasig, Philippines Michael Page Full time

Opportunity to join a leading bank pivoting towards digital transformation Offers strong career development opportunities About Our Client A top Philippine bank, recognized for digital innovation and customer-focused solutions, setting industry standards in seamless banking and financial stability. Job Description Develop and implement the business strategy for the Customer Experience and Support team, including planning, budgeting, and setting performance targets to ensure high-quality service and operational efficiency. Define and uphold a consistently high standard of customer experience across all touchpoints. Lead, mentor, and grow a team of Customer Experience and Support professionals, fostering a culture of excellence and continuous improvement. Collaborate with the executive team to refine and execute the strategic vision for Customer Experience. Partner with cross-functional teams to share key insights, address challenges, and contribute to the growth and enhancement of the company's global customer experience strategy. Serve as a senior point of contact for escalations, coordinate with BSP on consumer complaints, and elevate issues to senior management as needed. The Successful Applicant Proven leadership and problem-solving skills with a strategic mindset. Extensive experience in Customer Experience and Engagement, ideally from both traditional/digital banking and financial technology sectors. Proficiency in CRM tools, data analytics, and digital customer experience strategies. Strong expertise in managing regulatory compliance, including BSP, PDIC, and audit requirements, with a commitment to ethical handling of consumer concerns. What's on Offer Hybrid set up Career growth Competitive benefits #J-18808-Ljbffr

  • IT Service Desk

    2 weeks ago

    Pasig, Philippines ConneX Customer Experience Full time

    Company Information ConneX Customer Experience One San Miguel Avenue Building, Ortigas Center, Pasig City. Makati City Pasig City Metro Manila, National Capital Region 1600 Website: ConneX is a top IT and Business Process Outsourcing (BPO) company focused on streamlining operations and boosting efficiency for businesses worldwide. We deliver tailored...

  • Head of Customer Success and Customer Experience

    4 days ago

    Pasig, Philippines Hive Health Full time

    Ready to make an impact? At Hive Health and HPPI, a subsidiary of Hive Health, we’re on a mission to make healthcare radically more accessible for all—and we need passionate, driven individuals to help us make it happen. If you thrive in a fast‑paced, innovative environment and want to work on solutions that truly matter, we’d love to meet you! We...

  • Remote Global Head of Customer Success

    4 days ago

    Pasig, Philippines Pro Coffee Gear Full time

    A dynamic e-commerce company is seeking a Head of Customer Success to lead and evolve their global customer experience function. This strategic role involves owning customer experience, managing a high-performing team, and improving processes. The ideal candidate has 5+ years in customer success and prefers experience with Shopify. Join a collaborative...

  • Head of Customer Success

    4 days ago

    Pasig, Philippines Hive Health Full time

    A healthcare technology firm in Metro Manila is looking for a Head of Customer Success & Customer Experience. In this role, you will lead customer journey mapping and enhance service delivery across touchpoints. Candidates should have over 4 years' experience in customer experience, preferably within a startup environment. The position offers comprehensive...

  • branch customer service head

    2 weeks ago

    Pasig, National Capital Region, Philippines Transnational Properties, Inc. (Real Estate arm of Motortrade) Full time ₱900,000 - ₱1,200,000 per year

    Educational attainment:Graduate of Management Major in Marketing or any 4 years Business - related course.Experience(s) required and no. of years used:Minimum of 1 year experience.Other Qualifications (Knowledge, Skills & Competencies needed to do the job):Knowledge:Inventory ManagementProcess Documentation5s CompliancePeople ManagementCash...

  • Head of Sales

    2 weeks ago

    Pasig, National Capital Region, Philippines Elite Worldgroup Full time ₱6,000,000 - ₱8,000,000 per year

    This is a full-time hybrid role for a Head of Sales located in Pasig, with the flexibility for some work-from-home arrangements. The Head of Sales will lead, build, and mentor the sales team to achieve ambitious targets and drive revenue growth. Responsibilities include developing and executing sales strategies, managing key accounts, analyzing market...

  • Head Cashier

    2 weeks ago

    Pasig, National Capital Region, Philippines CW Marketing & Development Corporation Full time ₱600,000 - ₱800,000 per year

    The Head Cashierof CW Home Depot will oversee the branch's cashiering functions and work with the head office treasury department on the required reportorial and transaction coordination.Makes required reports daily, such as the Daily Consolidated Sales Report, redeemed Credit Memo Report, daily deposits of leasing collections, cancelled Official Receipts,...

  • Branch Head

    2 weeks ago

    Pasig, National Capital Region, Philippines China Bank PH Full time ₱900,000 - ₱1,200,000 per year

    TheBranch Headprovides strategic direction and operational management support to branch employees by assuming overall accountability for service and product delivery, establishing and maintaining customer relationships, implementing an effective sales management system, ensuring risk assessment compliance, maintaining branch upkeep/orderliness and...

  • Customer Experience Associate

    4 weeks ago

    Pasig, Philippines CPI Management Services Full time

    About the role Join the CPI Management Services' team as a Customer Experience Associate. This is a full-time role based in Pasig City, Metro Manila, where you will be the vital link between our customers and our company. As a Customer Experience Associate, you will be responsible for providing outstanding customer service and support to our clients,...

  • Marketing Head

    2 weeks ago

    Pasig, Philippines Zagu Foods Corporation Full time

    Looking for a job? Join our team. We work together and we want to help you grow. Sounds good, right? So what are you waiting for? Hurry up! Send your resume now. We promote work life balance that will surely make you feel alright and refresh. Who We Are? Our company, ZaguFoods Corporation, was established in 1999. Through the years, Zagu has always welcomed...