Service Support Specialist

4 weeks ago

Cebu City, Philippines Evolution Full time

Evolution is a market-leading Swedish company, founded in 2006 and listed on Nasdaq Nordic (EVO). We are a global developer and provider of innovative products and services for online casino entertainment, with integrated B2B solutions that help clients deliver an unrivalled online entertainment experience. Our brands include Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City, and DigiWheel. With over 22,000 employees across 40+ sites, Evolution operates in diverse fields such as Product Innovation, Software Development, Game Presenting & Hosting, IT Support, Facility & Studio Operations, and other support services. Evolution Cebu, powered by One Visaya Gaming, entered the Philippines market in 2025 with the goal of becoming a leading employer in the industry. Are you open to new opportunities? Eager to gain valuable experience? Ready to take on new challenges? If so—we’re looking for you Job Description We are looking for someone to deal with different tasks assigned for the duration of the shift and provide professional service to the customers. Key Responsibilities: Ensure that all tables are operational without interruptions. Handle all real-time incidents on the gaming floors related to hardware, software, and connection components of operations. Fix game irregularities on the tables: Game Presenters’ mistakes and software issues. Prepare shift reports for the Management. Qualifications Quick thinking and attention to detail. Analytical skills and multi-tasking. Ability to work under pressure and make decisions in stressful situations. Good English skills (both verbal and written). Basic PC software knowledge and excellent command of Microsoft Office products in particular. High amount of game knowledge will be considered an advantage. Must be able to work shifts (Morning, Afternoon, Night) in a flexible schedule including weekends and public holidays. Bachelor degree in IT or related courses. Additional Information Salary Package: PHP 30,000 - 40,000 Benefits: After completion of the 6-month probationary period: HMO coverage with 2 free dependents 25 leave credits annually (10 sick leaves and 15 vacation leaves) Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Gambling Facilities and Casinos #J-18808-Ljbffr

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