IT Technical Support

3 weeks ago

Taguig, Philippines Megalive Corporation Full time

IT Technical Support Join Megalive Corporation as an IT Technical Support specialist in our dynamic advertising environment. In this role you will maintain, upgrade, and support all technical equipment and systems to ensure smooth and uninterrupted creative operations, providing timely and efficient support to internal teams involved in design, production, and digital campaigns. Key Responsibilities Install, configure, and maintain workstations, software and other IT equipment (printers, routers, network storage). Troubleshoot hardware and software issues across Mac and Windows systems, ensuring minimal disruption to design and production work. Provide responsive end‑user support and training to staff in creative, accounts, marketing, and content departments. Handle service requests including device setup for new hires, software installations, system upgrades, and access configuration. Investigate, diagnose, and resolve technical issues; when necessary, escalate complex cases to 2nd or 3rd‑level support following established protocols. Maintain ownership of support tickets to ensure resolution within agreed service levels and follow through until completion. Perform regular preventive maintenance on systems and peripherals to ensure optimal performance, especially in high‑demand environments such as video editing and design. Ensure data backup, cybersecurity, and file‑sharing systems operate securely and efficiently. Collaborate with different departments during campaigns, client presentations, or content production to support technical needs. Qualifications Bachelor's degree in Information Technology, Computer Science or a related field. At least 1‑2 years of IT support experience, preferably in a creative or advertising environment. Proficiency in supporting both Windows and Mac OS systems. Knowledgeable in troubleshooting and familiar with technical terminology. Familiarity with Adobe Creative Suite, cloud storage (Google Drive, Dropbox) and basic networking. Strong communication, problem‑solving, and time‑management skills. Ability to work under pressure and support fast‑paced teams with tight deadlines. Fresh graduates are welcome to apply. Seniority Level Associate Employment Type Full‑time Job Function Information Technology #J-18808-Ljbffr

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