Technical Support Representative

2 days ago

Marikina, Philippines Helpware Full time

Overview

Position Summary: As a Tier 1 Technical Support Representative, you will be the first point of contact for customers seeking technical assistance. The role involves addressing basic technical issues, providing troubleshooting guidance.

The Technical Support Specialist is responsible for day-to-day technical tasks via the Ticketing system, relating to supporting, installing, maintaining, troubleshooting, and documenting PC hardware, operating systems, software applications, printers, peripherals, and phones for the entire organization. This position can be an entry level but would prefer a min of 2 years desktop support experience. This position may also include low-level network, systems, and application administration functions. The position will be remotely based supporting our locations across the U.S.

This position will work closely with other team members, end users and hospitality guests to provide technical support, problem resolution and training in person, via telephone or at remote locations. Due to this, the Technical Support Specialist will need to be proficient and comfortable working in a “hands-on”, guest-facing capacity in a help desk environment where customer service, thoroughness and excellent communication skills are essential to success.

Duties are performed at the direction of and under the supervision of the IT Help Desk Manager and occasionally senior staff members. Some afterhours/weekend support can be expected. Perform other duties as assigned.

Responsibilities
  • Provide technical support, problem resolution and training in person, via telephone or at remote locations.
  • Handle day-to-day technical tasks via the ticketing system, including supporting, installing, maintaining, troubleshooting, and documenting PC hardware, operating systems, software applications, printers, peripherals, and phones for the organization.
  • Assist remotely and on-site for locations across the U.S. and with hospitality guests.
  • Work under the direction of the IT Help Desk Manager and, at times, senior staff members; some afterhours/weekend support may be required.
  • Perform other duties as assigned.
Required Skills and Qualities
  • Proactive approach
  • Empathetic individuals
  • Problem-solving skills
  • Organizational skills
  • Multitasking
Technical and Communication Skills
  • Basic computer skills
  • Excellent verbal and/or written communication skills
  • Basic knowledge of industry-specific software/tools
  • Familiarity with company-specific software/tools
  • Ability to convey technical information clearly
Qualifications
  • High school diploma or equivalent; additional education in a technical field is a plus.
  • Not mandatory; certifications in relevant technologies or products are a plus
  • 1+ year of experience in a technical support or service role
  • Experience working with CRM, any ticket system is preferred; basic troubleshooting skills
#J-18808-Ljbffr

  • Remote Technical Support Representative

    2 weeks ago

    Marikina, Philippines MCI Full time

    Position Overview MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet client needs. We’re seeking skilled and customer-focused Remote Technical Support Representatives to provide technical assistance and troubleshooting support for a variety of clients across industries. You’ll respond to technical...

  • IT Technical Support

    7 days ago

    Marikina City, National Capital Region, Philippines Clean fuel Autogas Inc. Full time ₱104,000 - ₱130,878 per year

    CLEANFUEL IS LOOKING FOR IT/TECHNICAL SUPPORTWHAT WILL BE YOUR ROLE?Knowledgeable in IT/Technical SupportRepairs, and PMS on computers and its peripheralsCollaborate with the IT team in the creation of organization-wide software programs and provide customer support during field visits or onsite assistance.WHAT WILL YOU BRING TO THE TABLE?Bachelor's Degree...

  • Senior Technical Support Engineer

    2 weeks ago

    Marikina, Philippines Netwrix Corporation Full time

    Overview Join to apply for the Senior Technical Support Engineer role at Netwrix Corporation . About Netwrix At Netwrix, our mission is to revolutionize data security by placing identity at the core—providing unparalleled visibility and control. Netwrix solutions are relied upon daily by security professionals across more than 13,500 organizations in over...

  • Client Care Representative

    2 weeks ago

    Marikina, Philippines Sapient Global Services Full time

    Client Care Representative - Retail Support Specialist Join to apply for the Client Care Representative - Retail Support Specialist role at Sapient Global Services Client Care Representative - Retail Support Specialist 2 months ago Be among the first 25 applicants Join to apply for the Client Care Representative - Retail Support Specialist role at Sapient...

  • Call Center Representative

    2 weeks ago

    Marikina, Philippines Staffing co. Full time

    Job Description As a Customer Service Representative, provide exceptional support by resolving issues, answering inquiries, and offering effective solutions via calls, emails, and messages. At least Senior High School Graduate / High School Graduate (Old Curriculum) With or without experience are welcome to apply With Good to Excellent Communication...

  • Call Center Representative

    4 days ago

    Marikina, Philippines Lexie Staffing co. Full time

    Call Center Representative Lexie Staffing co. ₱15-25K (Monthly) On-site - Marikina No Exp Required Diploma Full-time Chat & Apply Job Description As a Customer Service Representative, provide exceptional support by resolving issues, answering inquiries, and offering effective solutions via calls, emails, and messages. Responsibilities Provide excellent...

  • Plant Representative Assistant

    2 weeks ago

    Marikina, Philippines Bizsolv Asia, MPC. Full time

    Responsibilities Plant Representative Assistant (PRA) will assist the Plant Supervisor (PS) and Plant Operator (PO) in safely performing various plant activities such as tank truck loading, thermal oil and fuel receiving/refilling, warehousing, storage and disposal of plant materials, as well as tasks that may be assigned during vessel receiving. Assist...

  • Business Development Representative

    1 week ago

    Marikina, Philippines StaffRight Careers Full time

    Talent Acquisition Manager | Talent Sourcing | Interviewing | Staffing | US Recruiter Overview Join a team that values you. At StaffRight, we connect talented professionals with global opportunities—and we’re growing fast! With competitive pay, health insurance, paid time off (including national holidays), and a supportive HR team always in your corner,...

  • Lead Generator

    2 weeks ago

    Marikina, Philippines Staff4Me Full time

    We are looking for a motivated Lead Generator, also known as a Business Development Representative , to support our growing business. This role involves researching, building targeted lead lists, executing email marketing campaigns, and conducting outbound sales. The candidate will be responsible for qualifying leads, setting appointments, collaborating with...

  • Sales & Technical Solution Specialist

    2 weeks ago

    Marikina, Philippines Kenleen International Distribution Inc. Full time

    Responsibilities Promote and sell LiquidO3 machines to various industries, including healthcare, food processing, and retail. Conduct technical visits, product demonstrations, and pre-bid meetings. Work with clients to assess their needs and propose tailored solutions. Collaborate with the technical team for smooth installation and post-sales support....