Customer Training Manager New Manila

4 weeks ago

Manila, Philippines Smartly.io Group Full time

Overview

Smartly’s Customer Onboarding team is hiring a Customer Training Manager. You will play a critical role in ensuring customers are confident, capable, and successful in using Smartly day-to-day.

This is a hands-on role where you’ll work directly with customers - delivering personalized product training, walking them through workflows, and helping them apply Smartly’s tools to their unique business needs.

Responsibilities
  • Be an Expert in the Smartly platform and every workflow and use case that our customers would use it for.
  • Conduct 1:1 and Small Group Training: Deliver engaging, hands-on product training sessions to customers at different stages - onboarding, new feature rollouts, and ongoing education
  • Tailor Learning to Customer Needs: Adapt training sessions to match each customer’s goals, use cases, and level of expertise
  • Support Adoption & Retention: Ensure customers feel confident in using Smartly’s platform effectively, driving adoption and long-term satisfaction
  • Be the Go-To Educator: Act as a trusted advisor during customer training, answering questions, troubleshooting in real time, and providing practical guidance
  • Collaborate Across Teams: Work closely with Customer Success Managers and Support to identify training needs and deliver timely education
  • Stay Up-to-Date: Keep ahead of product updates and ensure customers receive clear and accurate guidance on new features and best practices
Qualifications
  • 3+ years in customer training, onboarding, or enablement, preferably in SaaS, MarTech, or digital advertising
  • Strong track record of delivering live, hands-on training sessions (in-person and virtual)
  • Excellent communication, patience, and presentation skills with the ability to simplify complex workflows
  • Empathy and adaptability - you’re comfortable adjusting your style to different customer personalities and levels of expertise
  • Passion for customer success and a service-first mindset
  • Ability to translate complex, technical concepts and workflows into clear, compelling stories that resonate with customers and bring the product vision to life
About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best. Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

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