Order Management and Sales Head

3 weeks ago

Quezon City, Philippines GREAT SIERRA DEVELOPMENT CORP. Full time

Overview

The Order Management Head is a critical leadership role responsible for overseeing and optimizing the entire order lifecycle, from initial customer order through fulfillment and delivery. This individual will lead a team of order management professionals, ensuring efficiency, accuracy, and a positive customer experience. The Order Management Head will develop and implement strategies to streamline processes, improve order accuracy, reduce errors, and enhance overall operational effectiveness. This role requires a strategic thinker with strong leadership skills, a deep understanding of order management principles, and the ability to collaborate effectively across various departments.

Responsibilities
  • Leadership and Team Management: Leads, mentors, and develops the order management team, fostering a collaborative and high-performing environment. Sets clear performance expectations, provides regular feedback, and conducts performance reviews.
  • Order Process Optimization: Develops, implements, and continuously improves order management policies, procedures, and systems to ensure efficiency, accuracy, and scalability. Identifies and resolves bottlenecks in the order fulfillment process.
  • Order Accuracy and Compliance: Establishes and monitors key performance indicators (KPIs) related to order accuracy, processing time, and fulfillment rates. Ensures compliance with relevant regulations and internal policies.
  • Customer Relationship Management: Collaborates closely with sales, customer service, and logistics teams to ensure seamless order processing and a positive customer experience. Addresses and resolves complex order-related issues promptly and effectively.
  • Inventory Management Coordination: Works in conjunction with the inventory management team to ensure adequate stock levels to fulfill orders and minimize backorders.
  • System Implementation and Management: Oversees the implementation and maintenance of order management systems and tools. Identifies opportunities to leverage technology to improve efficiency and reporting capabilities.
  • Reporting and Analysis: Develops and analyzes order management reports to identify trends, areas for improvement, and potential risks. Presents findings and recommendations to senior management.
  • Cross-functional Collaboration: Collaborates effectively with other departments, including finance, production, and marketing, to ensure alignment and smooth operations.
  • Budget Management: Manages the order management department's budget effectively, ensuring cost-efficiency and optimal resource allocation.
  • Continuous Improvement: Stays abreast of industry best practices and emerging trends in order management and implements relevant improvements.
Job Qualifications

  • Bachelor's degree in Business Administration, Supply Chain Management, or a related field. A Master's degree is a plus.

  • 2 years of progressive experience in order management, with at least 1 year in a leadership role.

  • Proven track record of successfully developing and implementing order management strategies and process improvements.

  • Strong understanding of order management systems (e.g., ERP, CRM) and their integration.

  • Excellent analytical, problem-solving, and decision-making skills.

  • Exceptional leadership, communication (both written and verbal), and interpersonal skills.

  • Ability to work effectively under pressure and manage multiple priorities.

  • Strong attention to detail and a commitment to accuracy.

  • Proficiency in data analysis and reporting.

  • Certification in supply chain management or a related field is preferred but not mandatory.

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