Head, After-Sales Fulfillment Department

7 days ago

Manila, Philippines Metrobank Full time

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Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach

Job Summary:

This position is responsible for managing a team in attending to all consumer lending customers’ post-booking needs and ensuring that necessary controls are set and being observed and operational risks are properly identified, reported and monitored in accordance with the regulatory and Bank policies.

Qualifications:

  • College Graduate
  • At least 5-7 years of managerial or senior managerial experience in consumer lending or financial services.
  • Strong background in aftersales, loan servicing, or fulfillment processes.
  • Knowledge of consumer lending products, such as auto loans, or home equity loans.
  • Proficiency in data analysis and using analytics to drive decisions and improvements.

Other Details:
Rank: Senior Officer
Unit: Consumer Business Sector/ CBS Operations Group/ Consumer Lending Operations Division
Location: 100% Onsite - The Shops, BGC, Taguig

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